replaced my old camera with essential 2nd generation.

KaterinaMG — Mon, 04 Nov 2024 17:45:19 GMT

I replaced my old camera with essential 2nd generation.

This camera was working very bad since I got it, recently there was a big activity in the room during 4 hours during the day, it didn’t make not a single recording.
I have 7 days archive in arlo app. Today I have received the message that my trial plan is over. First of all, I didn’t get any trial plans, II just replaced old cam with newer one. If new one automatically comes with some plan, I didn’t know that and I would not buy it then. I don’t need 30 days saving on cloud, I need the camera mostly for live. Today it doesn’t work for live at all (I guess because this trial is over)

Any way as i mentioned, camera worked bad since I bought it. Night vision is terrible even though I have night lamp in that room

So what should I do now? I don’t need camera with any regular payment cause I don’t need to storage the data more than a week, as it used to be since I use Arlo from 2019.

if there is no more option to have arlo cam without subscription, I want to return it. It’s useless

Please help.

Re: Austria

jguerdat — Sun, 03 Nov 2024 15:10:00 GMT

The trial is automatic, to get you started. After that you need a paid plan for cloud recordings. And camera newer than the Pro 2 requires a paid plan which has been true since 2018.

Any camera connected to an appropriate base or hub can record locally instead of needing a subscription (a SmartHub is suggested since the app can directly access the videos without needing to remove the drive for viewing on a computer). It's not the same presentation as with cloud recordings but some folks are using it to get around the subscription cost. I'd suggest you try it out before making further plans.

topic replaced my old camera with essential 2nd generation. in Arlo Essential Indoor 2nd Gen

replaced my old camera with essential 2nd generation.

Re: Austria