topic Re: Take standby off in Arlo Essential Indoor 2nd Gen

Take standby off

Retired_Member — Sat, 20 Jul 2024 14:12:40 GMT

I noticed recently that I haven’t been getting notifications for the last few days and noticed the app was set to standby. However I can’t turn it off.

Re: Take standby off

StephenB — Sat, 20 Jul 2024 14:38:23 GMT

@Retired_Member wrote:

I noticed recently that I haven’t been getting notifications for the last few days and noticed the app was set to standby. However I can’t turn it off.

Pressing "Armed Away" has no effect???

Re: Take standby off

Retired_Member — Sat, 20 Jul 2024 16:51:00 GMT

Nope

Re: Take standby off

StephenB — Sat, 20 Jul 2024 18:57:07 GMT

You might try Arlo support (getting phone support using the support center in the app).

You could also try removing the camera from your account and then adding it back again. If you do that, then maybe also try a hardware reset after you remove the camera. You do that by holding down the pairing button until the camera LED flashed amber (about 15 seconds)

Re: Take standby off

Retired_Member — Sat, 20 Jul 2024 19:12:06 GMT

I did all that and nothing still. I contacted support And because I don't have subscription the virtual bot brought me here.

Re: Take standby off

StephenB — Sat, 20 Jul 2024 19:17:02 GMT

@Retired_Member wrote:

I did all that and nothing still. I contacted support And because I don't have subscription the virtual bot brought me here.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in hopes one of them can assist you.

Re: Take standby off

Retired_Member — Sat, 20 Jul 2024 19:24:05 GMT

I'm just gonna return it because it seems like the company wants your pockets then helping. (Customer satisfaction bad) rate 0 stars.

Re: Take standby off

JamesC — Mon, 22 Jul 2024 16:54:45 GMT

kccarba,

Take a look at the rules within each of your modes to see if there are any rules telling the camera to perform an action when triggered. For more information about how to do this, see here: https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

JamesC