topic Re: Need Help! setup new essential indoor 2nd gen in Arlo Essential Indoor 2nd Gen

Need Help! setup new essential indoor 2nd gen

SouthKorean — Wed, 01 Nov 2023 09:55:28 GMT

I had used 2 Arlo-Q cameras very satisfied

I ordered 'essential indoor 2nd gen' but fail setup it.

I tried change wi-fi network to 2.4Ghz -> Failed

I am living in south korea, and 2 assumptions of connection failure.

1. I cannot use Arlo secure 4.0 app due to country location

2. I need to pay Secure plan to use essential indoor 2nd gen

Please let me know how to use this.

do I need to use VPN app to disguise me in the US for using 4.0 app? or I need to pay secure plan?

I need to quickly refund it if I cannot use it until my country is supported.

Thank you for your help.

Re: Need Help! setup new essential indoor 2nd gen

jguerdat — Wed, 01 Nov 2023 12:57:07 GMT

I'm not sure at all that you can't use the latest app versions due to being in Korea but you can't get a subscription because your country isn't supported:

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

That shouldn't prevent you from initially connecting the camera but, because you can't get a subscription, you would also likely not be able to get the trial subscription either. That would render the camera useless.

You can use a VPN to a supported country but you would need a new account that was created when using that VPN as well as using a credit card that was from that country so you could purchase a subscription. Once that was all configured, you wouldn't need the VPN to use the camera.

Re: Need Help! setup new essential indoor 2nd gen

JamesC — Thu, 02 Nov 2023 16:30:58 GMT

SouthKorean,

Arlo Generation 2 cameras cannot be onboarded in South Korea at this time. Arlo will be launching Generation 2 cameras in more areas in the future, keep an eye here on the community and on arlo.com for announcements and availability updates.

JamesC