topic Re: Camera won't connect, flashing amber rapidly in Arlo Essential Indoor 2nd Gen

Camera won't connect, flashing amber rapidly

Aashishkebab — Fri, 12 Apr 2024 19:32:28 GMT

There is no base station, it's an Essential wired camera.

It used to be connected just fine. Then one day it randomly went offline and would never reconnect, even after factory reset.

My other Arlo cameras are still connected. Support is completely and utterly useless as always.

Now I'm stuck with a paperweight and my security is compromised.

Arlo is the worst product stack from any company in any product category that I have ever used in my entire life. I said this two years ago and it just becomes more and more true every day that I'm forced to deal with this absolute worthless piece of garbage product line.

Re: Camera won't connect, flashing amber rapidly

jguerdat — Sat, 13 Apr 2024 13:42:38 GMT

Have you reset the camera using this procedure?

https://kb.arlo.com/000063225#:~:text=To%20factory%20reset%20the%20Arlo,for%2015%20to%2025%20seconds.

If that doesn't help, use the app and go to Settings, Support to choose your camera and scroll down to Contacts to start the process for an RMA.

Re: Camera won't connect, flashing amber rapidly

Aashishkebab — Sat, 13 Apr 2024 14:40:58 GMT

I mentioned that I've already factory reset. And I also mentioned that support is useless, they just keep asking for more and more information.

Re: Camera won't connect, flashing amber rapidly

jguerdat — Sun, 14 Apr 2024 12:22:38 GMT

I know you said you reset - I asked if you followed that procedure. And if you want an RMA you need to slog through support's requests.

Re: Camera won't connect, flashing amber rapidly

Aashishkebab — Sun, 14 Apr 2024 13:23:41 GMT

I don't think they will RMA. They asked me to try connecting with hotspot on my phone and that did work.

Re: Camera won't connect, flashing amber rapidly

StephenB — Sun, 14 Apr 2024 13:42:04 GMT

@Aashishkebab wrote:

They asked me to try connecting with hotspot on my phone and that did work.

Did you use the same network name and password as your router uses (turning off your router temporarily)?

If you did, then what happens when you turn the router back on, and turn off the hotspot?

Re: Camera won't connect, flashing amber rapidly

Aashishkebab — Sun, 14 Apr 2024 14:18:02 GMT

No but I figured out that my router was actually blocking the device as a "security concern".

Re: Camera won't connect, flashing amber rapidly

StephenB — Sun, 14 Apr 2024 21:10:37 GMT

@Aashishkebab wrote:

I figured out that my router was actually blocking the device as a "security concern".

That of course explains it.