topic Re: Android Update for 2nd Gen Cameras? in Arlo Essential Indoor 2nd Gen

Android Update for 2nd Gen Cameras?

Kchaba — Tue, 10 Oct 2023 13:11:07 GMT

Is there an update to the android app expected anytime soon to work with 2nd gen cameras? My samsung galaxy S9+ can't interact at all with our new cameras we got last week. My fiancée has an iPhone and she can see everything, although she needed to do the most recent app update. That makes me think I need to update my android app but there's nothing showing for available updates. Is this forthcoming? Is there a date known

Re: Android Update for 2nd Gen Cameras?

jguerdat — Tue, 10 Oct 2023 14:38:32 GMT

It may depend on where you are - likely not all regions have rolled out the new cameras. My Android app shows the new cameras as available to install - choose Cameras, Essential Series and the top choice is for the 2nd Gen cameras.

This is with the 2.8_28588 app.

Re: Android Update for 2nd Gen Cameras?

JamesC — Tue, 10 Oct 2023 15:41:50 GMT

Kchaba,

When you say your galaxy S9 can't interact with the cameras, what do you mean? Are the cameras being shared to you from your partners account?

JamesC

Re: Android Update for 2nd Gen Cameras?

Kchaba — Tue, 10 Oct 2023 15:49:46 GMT

Thanks for the reply. Do they have to share each camera individually? We have one older camera and I can see that just fine, I just can't see two new ones we just added.

Re: Android Update for 2nd Gen Cameras?

JamesC — Tue, 10 Oct 2023 16:18:02 GMT

Kchaba,

Yes, the newly added cameras will also need to be shared as they are not shared automatically.

On the primary users account, navigate to Settings > People > select the shared user > select which cameras you want to share > Save

JamesC

Re: Android Update for 2nd Gen Cameras?

Kchaba — Tue, 10 Oct 2023 17:10:34 GMT

That worked, thank you!