topic Re: adding cameras to plan in Arlo Essential Wire-Free Cameras

Adding cameras to plan and not recording

JP70 — Wed, 30 Aug 2023 20:22:10 GMT

Hi - I have 4 cameras and only one is recording. All the articles say to add the cameras to the plan by dragging the cameras in, but the cameras aren't showing to allow me this option. I been charged for recording service for months but the cameras arent recording.

Re: adding cameras to plan

jguerdat — Tue, 29 Aug 2023 14:16:37 GMT

What plan do you currently have? Also, do you see Library to view recordings or Feed?

Re: adding cameras to plan

JP70 — Sun, 08 Oct 2023 10:00:56 GMT

I have a multi camera plan. I can see my latest camera but not the 3 original cameras. They aren't showing under no plan so I can't "drag" them into subscription.

Re: adding cameras to plan

jguerdat — Sun, 08 Oct 2023 13:14:34 GMT

Are the cameras still showing as connected in your account but just not in a subscription? We need to know what all the camera models are, especially the older ones.

Re: adding cameras to plan

JP70 — Thu, 02 Nov 2023 00:13:45 GMT

Vmc5040

i think this camera is attached to a base station but when I removed device in attempt to get it working I can’t reconnect it. I can’t find an article anywhere that speaks in plan English!! I’ve spent so many hours on this….

Re: adding cameras to plan

jguerdat — Thu, 02 Nov 2023 13:14:13 GMT

Try this:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera