topic Re: Arlo essential spotlight factory reset itself twice, now won't show any life. in Arlo Essential Wire-Free Cameras

Arlo essential spotlight factory reset itself twice, now won't show any life.

Dancboyer — Sat, 21 Oct 2023 13:35:57 GMT

Arlo essential camera did a factory reset on it's own, I reconnected it and it lasted 5 minutes before it reset again. Took it down and tried to reset it, but the only lights that I could get were the infrared lights to flash and it was clicking. Now there is nothing.

Re: Arlo essential spotlight factory reset itself twice, now won't show any life.

StephenB — Sat, 21 Oct 2023 13:40:30 GMT

@Dancboyer wrote:

Arlo essential camera did a factory reset on it's own, I reconnected it and it lasted 5 minutes before it reset again. Took it down and tried to reset it, but the only lights that I could get were the infrared lights to flash and it was clicking. Now there is nothing.

Is it still covered by the warranty?

Re: Arlo essential spotlight factory reset itself twice, now won't show any life.

Dancboyer — Sat, 21 Oct 2023 16:57:36 GMT

Should be, I'll have to look up when I bought it. I have 5 of them, will I need a serial number?

Re: Arlo essential spotlight factory reset itself twice, now won't show any life.

StephenB — Sat, 21 Oct 2023 17:45:57 GMT

@Dancboyer wrote:

Should be, I'll have to look up when I bought it.

Warranty is 12 months in most places. If you have Arlo Secure Plus in Europe, then it would be 2 years.

@Dancboyer wrote:

I have 5 of them, will I need a serial number?

No idea, I haven't needed to do a warranty return myself.

Re: Arlo essential spotlight factory reset itself twice, now won't show any life.

BrookeN — Mon, 23 Oct 2023 19:23:29 GMT

Please read through the following link for what you will need for a warranty replacement.

https://kb.arlo.com/000062236/How-do-I-request-a-Return-Material-Authorization-RMA

Re: Arlo essential spotlight factory reset itself twice, now won't show any life.

Dancboyer — Mon, 23 Oct 2023 23:19:42 GMT

I've already talked with support and have a case number, they have sent the information to the engineering team.

Case number 43745740