topic Re: Arlo essential does not record in Arlo Essential Wire-Free Cameras

Arlo essential does not record

Arloissues2023 — Sat, 02 Sep 2023 14:39:56 GMT

I have an Arlo essential that does not record video, although it detects it. I have spent days workkng with Arlo support and they still do not have a solution. I have completed all recommended troubleshooting steps. The camera is connected to the Arlo base.

Did anyone have this issue too? Did you figure it out?

Re: Arlo essential does not record

StephenB — Sat, 02 Sep 2023 21:34:26 GMT

@Arloissues2023 wrote:

I have an Arlo essential that does not record video, although it detects it.

Is the camera in a subscription plan?

Can you make a manual recording when livestreaming?

Re: Arlo essential does not record

Joelleb — Sun, 03 Sep 2023 10:20:02 GMT

Bonjour,

J'ai exactement le même problème.

J'ai tout réinitialiser...

Rien ne se passe .

Re: Arlo essential does not record

StephenB — Sun, 03 Sep 2023 11:08:21 GMT

@Joelleb wrote:

Bonjour,

J'ai exactement le même problème.

J'ai tout réinitialiser...

Rien ne se passe .

same questions for you.

Is the camera in a subscription plan?
Can you make a manual recording when livestreaming?

Re: Arlo essential does not record

Joelleb — Sun, 03 Sep 2023 12:23:41 GMT

Bonjour

J'ai un abonnement depuis 3 ans .

Je ne sais pas comment enregistrer manuellement

Re: Arlo essential does not record

StephenB — Sun, 03 Sep 2023 16:28:06 GMT

@Joelleb wrote:
J'ai un abonnement depuis 3 ans .

Je ne sais pas comment enregistrer manuellement

When you live stream the camera, you should see a record icon in the center at the bottom (it looks like a target). Press that, and it should make a manual recording. That confirms that your camera is in the subscription plan.

Re: Arlo essential does not record

Joelleb — Sun, 03 Sep 2023 17:11:38 GMT

Je n'ai pas ce bouton .

Pourtant j'ai bien un abonnement....

Le mode de ma famera indique : ne rien faire ....je ne peux pas changer ce mode....

Il y a donc un problème avec mon abonnement..je suis pourtant facturée....

Re: Arlo essential does not record

StephenB — Mon, 04 Sep 2023 12:54:26 GMT

Have you gone into the subscription settings, and double-checked that the camera is in the subscription plan?

If you use an iphone, you will need to do this on a PC (logging into my.arlo.com).

Re: Arlo essential does not record

Joelleb — Mon, 04 Sep 2023 18:19:47 GMT

J'ai regardé et ma camera est bien dans le plan d'abonnement.

J'ai joint le service clientèle et ils ne comprennent pas....ils font des recherches....

Re: Arlo essential does not record

Arlocamissues — Mon, 04 Sep 2023 21:11:47 GMT

Thanks for your response. So, this camera type can only record if I buy a subscription?

Re: Arlo essential does not record

Arlocamissues — Mon, 04 Sep 2023 21:13:21 GMT

Cannot record locally. Someone else me tioned the subscription so it sounds that is the only option for this camera type.

Re: Arlo essential does not record

StephenB — Tue, 05 Sep 2023 11:01:26 GMT

@Arlocamissues wrote:

Thanks for your response. So, this camera type can only record if I buy a subscription?

Basically yes.

You only get cloud recordings with a subscription - that's true with all of the current Arlo cameras. Legacy cameras have 7 day free cloud recording, but Arlo stopped offering that with new models about 5 years ago.

You can get local recordings if you get an Arlo smarthub (VMB4540 of VMB5000), but the subscription offers a better experience. IMO the feature is more suitable for backup.

Local recordings are only shown in the app, not the browser.
Local recordings cannot be shared, so they are not accessible from a "friend" account.
No ability to make a local manual recording or snapshot
No thumbnails - all recordings need to be downloaded to your phone before you can view them.
Remote access requires router setting changes that many find difficult, and which won't work with some internet service providers.

Re: Arlo essential does not record

Arlocamissues — Tue, 05 Sep 2023 11:05:16 GMT

Thanks so much for the info. I can’t believe 4 Arlo support prople did not mention this!

Re: Arlo essential does not record

Joelleb — Wed, 06 Sep 2023 17:37:20 GMT

Ça y est !!

Ma camera Arlo peut de nouveau enregistrer !!

Il paraît qu'elle était déconné et que seul un responsable chez eux pouvait la reconnecter !!!

Il aura quand même fallu attendre 5 jours pour !!!!