topic Re: Factory reset? in Arlo Essential Wire-Free Cameras

Factory reset?

StephenBooth — Sun, 03 Sep 2023 19:05:39 GMT

Had to change network for three Essential Spotlight #VMC2030 cameras. Two joined new networks no problem but the third refuses to join. Found page for factory reset, held sync button as instructed, but LED does not behave as Arlo suggested - no flashing blue, no amber flashing three times. So no factory reset. Any fixes, Arlo or anyone? Please!

Re: Factory reset?

jguerdat — Mon, 04 Sep 2023 12:47:13 GMT

Is the battery charged? Have you tried holding the button a bit longer than 15 seconds?

Re: Factory reset?

StephenBooth — Mon, 04 Sep 2023 15:15:23 GMT

Yep, battery charged around 80% and gone through the 10-15s reset as well as the 20-30s reset.

Multiple times.

The LED sequence as indicated by Arlo just doesn’t happen.

Re: Factory reset?

jguerdat — Tue, 05 Sep 2023 14:14:28 GMT

Assuming you have a subscription, use Settings, Support (Center) to select your camera model. Scroll down to Contacts to start talking to official support.

Re: Factory reset?

StephenBooth — Tue, 05 Sep 2023 14:21:15 GMT

Cheers man, yeah I did that a couple of days ago. Heard nothing yet.
Like many corporations these days, they prefer their customers to sort out their own issues in a ‘community’.

Saves having to employ human beings I guess…

Re: Factory reset?

Rubbish — Tue, 05 Sep 2023 21:10:59 GMT

Same problem, now got cameras that are no good as cannot reset, why not have a pin hole reset by micro USB port, would be so much easier

Re: Factory reset?

StephenBooth — Wed, 06 Sep 2023 06:09:23 GMT

Excellent. Is this the business model these days? Make products that fail, ignore any complaints and/or requests for technical support and let disgruntled customers moan at each other in a ‘community’ where no-one from the business ever responds?

Bravo Arlo 👏👏👏

Re: Factory reset?

Gary_BKK — Wed, 06 Sep 2023 06:42:56 GMT

I had very similar issue. I've never been able to get all 3 Arlo cameras connected to the network and functioning for more than an hour or so before they go offline. Most of the times they cannot even connect to the network after a factory reset. I've been going back and forth with Arlo support for over 2 months, but they refuse to offer any new solutions, won't refund my money, and won't replace under warranty. I ended up buying Eufy 4K cameras and they've been flawless. I would never trust another product from Arlo, particularly with something as important as home security.