topic Re: Essential Spotlight Camera disconnected and cannot do a factory reset in Arlo Essential Wire-Free Cameras

Essential Spotlight Camera disconnected and cannot do a factory reset

TimsAccount — Sat, 02 Sep 2023 16:09:18 GMT

While I was not home, my camera disconnected, possibly due to the battery being very low. I charged it when I got home but it did not automatically start up again. I tried the factory reset instructions but the camera only blinked amber, so I tried to hold the sync button for the suggested 15 seconds. It blinks blue once then nothing. It will not scan the code to get it added back to my account. What else can I do to factory reset this thing and get it back up and running?

Re: Essential Spotlight Camera disconnected and cannot do a factory reset

jguerdat — Sun, 03 Sep 2023 14:11:37 GMT

Did you try holding the button longer than 15 seconds? 15 is usually enough but a few seconds more may be needed. Try at least 30 seconds.

Re: Essential Spotlight Camera disconnected and cannot do a factory reset

TimsAccount — Sun, 03 Sep 2023 15:03:58 GMT

Okay, so I think it was a lack of battery power. I plugged it back in this morning and it started flashing blue so I immediately held it up to the QR Code and it chimed and connected. Problem solved. I thought it had enough charge after plugging it in all night Friday night.