topic Re: Overrated in Arlo Essential Wire-Free Cameras

Overrated

DISAPPOINTEDAF — Sun, 27 Aug 2023 12:00:14 GMT

My Arlo Camera cannot be found on the app. It says It cannot fijd my Wifi, however when I checked with Xfinity App, it said the the signal was STRONG! So whats the problem? Since I cant talk to a live agent without being forced into a subscription Im starting to think I dont even want

Re: Overrated

DISAPPOINTEDAF — Sun, 27 Aug 2023 12:06:22 GMT

If someone can please help me with this issue it would be much appreciated! Because as of now I am extremely disappointed! Everyone kept telling me to get an Arlo camera they are so wonderful and so I did… And Right from the start I am having issues.. And what is up with the whole “Ur not eligible to talk to a live agent” crap? Honestly? Making it sound like Im not a worthy enough human being to talk to in order to fix a problem with THEIR product! After this experience It made me NOT want to subscribe now. If this is how they treat their customers.

Re: Overrated

StephenB — Sun, 27 Aug 2023 18:55:18 GMT

@DISAPPOINTEDAF wrote:

My Arlo Camera cannot be found on the app. It says It cannot find my Wifi,

I am thinking the app is actually saying that it cannot find the camera.

Are you hearing a chime after the QR code is scanned?

Re: Overrated

Gary_BKK — Tue, 05 Sep 2023 10:24:39 GMT

I had similar problem. Have had support case open for over 2 months and they've not been able to help, and they refuse to refund my money. My strong advice is if it's been less than 30 days since you purchased them, return them for refund and buy another brand. I spent way too much time and money trying to get Arlo's to work. They are simply not reliable cameras, which is kind of important for security, and the company really does not seem to care about their customer service.

I switched to Eufy cameras and have been very happy with them -- simple and consistent to set up, better video quality than Arlo, local storage so no subscription to pay for.