topic Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou in Arlo Essential Wire-Free Cameras

i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be found

Eireneus — Sat, 12 Aug 2023 16:20:42 GMT

See above. We have the essential camera. Logged in with a 2.4 GH wifi. Camera cannot be found even post resetting.

Tips and tricks to setup?

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

StephenB — Sat, 12 Aug 2023 16:28:23 GMT

Are you getting to the point where the camera chimes?

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

Eireneus — Sat, 12 Aug 2023 18:08:56 GMT

Yup definitely. I hear the chime but the camera is then not found.

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

StephenB — Sat, 12 Aug 2023 19:47:20 GMT

@Eireneus wrote:

Yup definitely. I hear the chime but the camera is then not found.

Check your router's attached device list, and see if the camera has managed to join your home network.

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

Eireneus — Sun, 13 Aug 2023 00:16:21 GMT

Nope, device is not added.

Should I just return and choose a different brand?

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

StephenB — Sun, 13 Aug 2023 11:41:50 GMT

@Eireneus wrote:

Nope, device is not added.

Then check for the following:

WiFi security set to WPA2 (AES)
no punctuation or special characters in the WiFi network name or password (including spaces).

There might be security features in the router that are getting in the way. What manufacturer/model router do you have?

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

Gary_BKK — Sun, 13 Aug 2023 14:42:31 GMT

I had the same problem. Tried MANY times to get them to connect. Very occasionally they would, but were very unstable after that and I never got them working for more than an hour or so. After weeks of working with support, I asked for refund but since it had been over 30 days they wouldn't refund need. I strongly suggest you return them for refund and buy another brand. I bought Eufy and they've been fantastic.

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

Eireneus — Sun, 13 Aug 2023 15:08:46 GMT

Thank-you!

Re: i bought an essential outdoor camera and even using a 2.4 GH - I cannot get the camera to be fou

Eireneus — Sun, 13 Aug 2023 15:10:06 GMT

My router comes from Rogers. I am pretty confident I am entering the network name correctly. I bought another system for another property we have and I was easily able to connect to that system - Blink.