topic Re: Newbie question in Arlo Essential Wire-Free Cameras

Newbie question

Mick47 — Mon, 07 Aug 2023 04:34:18 GMT

Gday

Have just installed VMC2030.

Cameras are working and it's on arm home.

Problem is nothing seems to send any notifications. I got up last night and turned verandah light on and off .

Expected some sort of notification in the morning but nothing.

Pls help

Re: Newbie question

jguerdat — Mon, 07 Aug 2023 13:09:33 GMT

The light may well have not triggered a recording. These cameras use PIR (passive IR) sensors which require infrared to be detected as movement across the FOV. Turning lights on and off can trigger this but it's spotty.

Re: Newbie question

Mick47 — Mon, 07 Aug 2023 23:01:50 GMT

Thanks iguerdat..that explains it. What camera settings would you discard on the list.?.both of my cameras are outside.

Re: Newbie question

jguerdat — Tue, 08 Aug 2023 13:17:40 GMT

Sorry, I don't understand the question. WHat settings are you referring to and why might you want to change them?

Re: Newbie question

Mick47 — Tue, 08 Aug 2023 21:43:41 GMT

Event settings.

Anyway last night after a toilet visit I went out and stood on my verandah in direct sight of my front camera and found no alerts this morning.

Re: Newbie question

jguerdat — Wed, 09 Aug 2023 13:34:35 GMT

Did you walk side to side in front of the camera? Have you checked you active mode to ensure it's not disarmed?

Re: Newbie question

Mick47 — Wed, 09 Aug 2023 22:10:37 GMT

Yes i moved around and waved my arms about.

In modes I have arm home and it says Active.

Is that right?

Re: Newbie question

jguerdat — Thu, 10 Aug 2023 15:37:06 GMT

Edit Arm Home and verify that there's a rule for the camera. ANy camera without a rule is disarmed.

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

Re: Newbie question

Mick47 — Fri, 11 Aug 2023 05:35:50 GMT

Okay jguerdat I have set up rules ..motion record.

How do I set up the schedule..have tried everything ..wanting to start at 7pm and finish 7 am..

Can you tell me how to do that.

Re: Newbie question

Mick47 — Fri, 11 Aug 2023 07:35:18 GMT

To explain better..I can start say 7pm for both cameras but their doesn't appear to be a stop time .

We just want nightie coverage.

We get alerts all the time..in daytime..have put on standbye till this is sorted.

Re: Newbie question

jguerdat — Fri, 11 Aug 2023 13:11:33 GMT

Read the same link I provided above but scroll down to the bottom where it talks about automations, including scheduling.

"For example, create one Schedule Automation for 9AM to set your system to Arm Away, while you are at work, and create another Schedule Automation for 6PM to set the system to Arm Home or Standby when you return."

Thus, you create one schedule to arm the cameras at, say, 10PM (Arm Away) and another to disarm at 7AM (Standby or Arm Home).

Re: Newbie question

Mick47 — Sat, 12 Aug 2023 11:29:13 GMT

Slowly getting this nightmare to work. Have gone to your reference above. It's starting to work.

My front camera sends me an email alert but nothing is found in the feed..any ides why this happens?

Re: Newbie question

jguerdat — Sat, 12 Aug 2023 13:27:37 GMT

Check your subscription status to ensure the camera has a sub. Also, verify that your active mode has a rule for the camera and has an appropriate action configured. Perhaps it's set to not record but only send a notification.

Re: Newbie question

Mick47 — Sun, 13 Aug 2023 10:13:36 GMT

It says no plan and under that it states a 3 month trial.

Can you rell me how to back into rules

Re: Newbie question

StephenB — Sun, 13 Aug 2023 11:52:08 GMT

@Mick47 wrote:
Can you rell me how to back into rules

If you go into the modes page, you can edit / view the rules there. Details depend on whether you see "Library" at the bottom of the app screen, or if you see "Feed" and "Dashboard" instead.

Re: Newbie question

Mick47 — Mon, 14 Aug 2023 08:10:05 GMT

Finally got their...reason one camera didn't work because of my sub...upgraded to $13 a month..bit of a con after buying in a bunnings with no mention of a sub.
Anyway thanks for your patience and help.

Re: Newbie question

Mick47 — Mon, 14 Aug 2023 21:52:11 GMT

Just when I thought this nightmare was over ###**.

Have it set for Armed Home 11pm everyday. Then Standby to start at 6am...

This stupid system won't switch from mode to mode.

Just stays on whatever it's on.

I have set it 11pm everyday Armed home and 6am Everyday Standby.

Pls help.