topic Missing recordings in Arlo Essential Wire-Free Cameras

Missing recordings

teedup — Fri, 04 Aug 2023 23:00:35 GMT

I have been getting motion alerts but when I check my library there are no videos.

Re: Notifications

jguerdat — Fri, 04 Aug 2023 12:42:50 GMT

Your trial subscription may have expired. A sub is required for cloud recordings so check your subscription status.

Re: Notifications

teedup — Fri, 04 Aug 2023 13:27:05 GMT

I recently updated to the Essential cameras but I don't recall having a paid subscription on my older Arlo cameras. So I need a sub just to see recorded movement in my library? With 4 cameras at $10/month that gets expensive. Will installing an external let me view my recordings?

Re: Notifications

StephenB — Fri, 04 Aug 2023 14:47:49 GMT

@teedup wrote:

I recently updated to the Essential cameras but I don't recall having a paid subscription on my older Arlo cameras.

Legacy cameras were sold with 7-day cloud storage, which Arlo still provides with those cameras.

Current cameras models aren't sold that way (starting with the Ultra back in 2018).

@teedup wrote:

With 4 cameras at $10/month that gets expensive.

The multicamera sub covers all four cameras. US pricing is 12.99/month for all four, or $119.88 annually. Note they don't refund the money if you cancel early - instead the subscription continues until the end of the subscription period. Not a big deal for monthly, but worth keeping in mind of you go with the annual.

@teedup wrote:

Will installing an external let me view my recordings?

Do you mean an external USB drive?

Details depend on your smarthub model.

VMB3xxx hubs don't support local storage at all.
The VMB4000 and VMB4500 do support recording, but you need to remove the USB drive from the base and connect it to a PC to view them.
The VMB4540 and VMB500 models do support direct access to local recordings. But there are a lot of caveats - IMO the user experience for that feature is quite poor. Post back if you are thinking about upgrading the base, so you'll know what to expect.

Re: Notifications

teedup — Fri, 04 Aug 2023 18:44:25 GMT

Thanks for your reply, I understand now, although I don't get an option for a Multi-camera pkg. When I click on the sub tab for Arlo Secure only 2 cameras come up, neither of which I need the service for. There are 4 outside cameras I need it for.

Re: Notifications

teedup — Fri, 04 Aug 2023 18:49:07 GMT

OK, got it figured out. Thanks again.