topic Arlo Essentials VMC2020 in Arlo Essential Wire-Free Cameras

Arlo Essential Camera problems

Kitlanta — Sun, 31 Jan 2021 01:09:22 GMT

1. There is no QR code anywhere on box or documentation except under the charging tab on camera and app declares it an invalid code.

Arlo Essentials VMC2020

Kitlanta — Sun, 31 Jan 2021 01:17:02 GMT

This was not disclosed either on the box or by salesperson

Nor can I connect to a 2.4 ghz net work.

Ring is easier and I’m 1 hour away from returning this and being done with Arlo. No QR code on it. If this model is discontinued is there no support?

Re: Arlo Essentials VMC2020

Kitlanta — Sun, 31 Jan 2021 01:18:27 GMT

Anyone else have problems with QR code missing except on the device and then the app rejecting it as invalid?

Arlo products cameras

Kitlanta — Sun, 31 Jan 2021 01:22:28 GMT

I am returning mine I’m done! Buying only ring in the future.

Re: Arlo Essential Camera problems

jguerdat — Sun, 31 Jan 2021 14:35:07 GMT

Swap at the store or use the Contact Support link at the bottom here.

Re: Arlo Essential Camera problems

JamesC — Mon, 01 Feb 2021 19:40:44 GMT

Kitlanta,

At what point during setup are you experiencing an issue? The QR code should be scanned by aiming the camera at your mobile devices screen, after hearing the chime, you should be able to continue the onboarding process.

JamesC

Re: Arlo Essentials VMC2020

sonjae — Thu, 11 Feb 2021 19:11:40 GMT

The code for scanning is in the arlo app. When adding your device a screen will come up for you to scan with the arlo camera .