topic Re: Arlo Essential spotlight keeps factory resetting itself. in Arlo Essential Wire-Free Cameras

Arlo Essential spotlight keeps factory resetting itself.

essej818 — Tue, 25 Apr 2023 00:45:14 GMT

Ive used my arlo camera for a few months and it worked until 15 days ago when I looked on my app and the camera was not linked to my account anymore. It took me 15 days to get the time to climb my way up there to factory reset it.

It worked again for 2 hours until I got a notification on my phone that my camera received a factory reset signal.

It has been removed from my account again.

What or who is sending my camera a factory reset signal and how can I stop this. Nothing I search online is helpful or remotely relevant. Arlo support is completely useless.

Re: Arlo Essential spotlight keeps factory resetting itself.

StephenB — Tue, 25 Apr 2023 11:12:51 GMT

@essej818 wrote:

It worked again for 2 hours until I got a notification on my phone that my camera received a factory reset signal.

AFAIK there is no "factory reset signal". If this happens again can you grab a screenshot of the notification?

Maybe try onboarding again, but this time keep the camera down (and inside) for a while, and see if it happens again.

Re: Arlo Essential spotlight keeps factory resetting itself.

essej818 — Tue, 25 Apr 2023 21:13:26 GMT

I tried to get the notification history from my iPhone but apparently it does not save them. I will onboard it again and see what happens. But might not happen until tomorrow or this weekend. The wording from the message made it pretty clear that something factory reset it. And it wasn’t me, and it’s mounted very high.

Re: Arlo Essential spotlight keeps factory resetting itself.

StephenB — Wed, 26 Apr 2023 11:35:54 GMT

@essej818 wrote:

The wording from the message made it pretty clear that something factory reset it. And it wasn’t me, and it’s mounted very high.

A factory reset requires physical access to the camera. Though removing the camera from your account might have a similar effect. So you could change the account password, just in case that is happening.

Does anyone else in the family access the cameras (perhaps using my.arlo.com)?

Re: Arlo Essential spotlight keeps factory resetting itself.

rmeredit — Wed, 26 Apr 2023 23:56:47 GMT

I took a screenshot because this just started happening on one of my 4 cameras. it says "Arlo received a factory reset request from (camera name)". Then the camera is wiped from the account. I then go and add it and it works for a period of time, most recent attempt it only stayed for about 15 minutes, then it resets again.

Re: Arlo Essential spotlight keeps factory resetting itself.

rmeredit — Thu, 27 Apr 2023 00:21:04 GMT

Re: Arlo Essential spotlight keeps factory resetting itself.

StephenB — Thu, 27 Apr 2023 13:43:42 GMT

Thanks for following up with the screenshot.

I am thinking something is wrong with the camera hardware (that it is sensing someone holding down the sync button, when that isn't actually happening). That fits the message text (which does say the reset is coming from the camera, not somewhere else). Also, if this were firmware or a cloud software issue, we'd be seeing a lot more similar complaints.

I don't think see how this would be related to an account hack, but you could of course delete the account and create a new one if you think that has happened.

Re: Arlo Essential spotlight keeps factory resetting itself.

JamesC — Thu, 27 Apr 2023 20:58:03 GMT

rmeredit,

Have you created or removed any activity zones for this camera? Are there any settings associated with this camera that are different than your other cameras?

JamesC

Re: Arlo Essential spotlight keeps factory resetting itself.

essej818 — Fri, 28 Apr 2023 21:06:50 GMT

That looks like the message I got. I can confirm nothing is touching the reset button. I can’t have the camera function more than an hour without it doing this.

Re: Arlo Essential spotlight keeps factory resetting itself.

rmeredit — Fri, 28 Apr 2023 21:50:22 GMT

Yes, I've done nothing new and this isn't related to my account. Since my first post the camera has not been on any account - it is sitting face down on my desk - but I hear it click when it resets periodically.

Re: Arlo Essential spotlight keeps factory resetting itself.

rmeredit — Wed, 03 May 2023 01:37:02 GMT

After doing a factory reset and leaving the camera sit face down for a couple days I added it back to my account and it has been stable since then.

Re: Arlo Essential spotlight keeps factory resetting itself.

curious-soul — Sat, 06 May 2023 22:03:43 GMT

I have exactly the same issue with my Arlo Essential Spotlight camera, exactly the same symptoms.

Regardless of how many times I reset it and completely remove and add back to account, I received a notification that "Arlo received a factory reset request from <camera name>"

I hear the clicking noise from the hardware time to time and it is not easily going into the pairing mode easily either.

Tried to raise it with Arlo support but received a bog standard reply to reset it, which I have done multiple times.

Anyone has any luck with resolving it?

Re: Arlo Essential spotlight keeps factory resetting itself.

essej818 — Sun, 07 May 2023 00:04:10 GMT

I was asked to reset it, as you did many times. Each time it disconnects. Mine is too out of reach to listen to a click. I need to get a latter every time to reset it. I’m about to give up on it. It’s my only Arlo device.

Re: Arlo Essential spotlight keeps factory resetting itself.

Sean9 — Sat, 13 May 2023 04:56:59 GMT

have you found a fix for this by chance? I only had my cameras up for 8 hours and got that please help if you can

Re: Arlo Essential spotlight keeps factory resetting itself.

curious-soul — Sat, 13 May 2023 09:08:19 GMT

Sadly, I haven't found a fix.

You mentioned "cameras", how many cameras doing this for you?

I have other Arlo cameras too but not the same type, and they are all fine. Only the spotlight essential camera developed this issue.

Have you recently bought the product? (as you said 8 hours). I'd return the product as it will be under warranty.

Re: Arlo Essential spotlight keeps factory resetting itself.

curious-soul — Sat, 13 May 2023 09:09:53 GMT

@essej818 Any luck with yours?

Re: Arlo Essential spotlight keeps factory resetting itself.

Noconate — Sat, 13 May 2023 13:26:21 GMT

I went month with the camera working fine and now it won't stay connected more than a day. Same exact issue.

Re: Arlo Essential spotlight keeps factory resetting itself.

JamesC — Mon, 15 May 2023 18:28:55 GMT

The development team is currently investigating reports of this issue. I will provide an update as soon as I have more information to share.

JamesC

Re: Arlo Essential spotlight keeps factory resetting itself.

AALOGAN2 — Wed, 17 May 2023 22:04:14 GMT

Any more updates on this issue?

Re: Arlo Essential spotlight keeps factory resetting itself.

Sean9 — Wed, 17 May 2023 22:41:22 GMT

Yes I got it working just the amber light and blue lights don’t work but it is working great now