topic Audio issue in Arlo Essential Wire-Free Cameras

Audio issue

PattiLoran — Thu, 20 Jul 2023 17:31:21 GMT

I have 3 wire-free cameras newly set up. If someone is at any one of them and I try to talk to them, I can hear them but they can't hear me. Checked settings on app and Samsung Android phone and all seems right. Can't find any troubleshooting instructions for this, and haven't bought a plan, so can't call Customer Service.

Re: Audio issue

jguerdat — Fri, 21 Jul 2023 12:41:14 GMT

To be clear, the phone setting for the app include the permission for the app to use the mic, right? Also check each camera's settings to ensure the mic is enabled.

Re: Audio issue

PattiLoran — Sat, 22 Jul 2023 14:36:31 GMT

Thank you for responding. Yes, the mic is on for all cameras and the app has permission to use the phone's mic.

Re: Audio issue

StephenB — Sat, 22 Jul 2023 18:08:39 GMT

@PattiLoran wrote:

Thank you for responding. Yes, the mic is on for all cameras and the app has permission to use the phone's mic.

If you have a headset (with a mic) then try using that with the phone, and see if that makes a difference.

You could alternatively try putting the phone up to your ear instead of using it as speakerphone, and see if that helps.

Re: Audio issue

PattiLoran — Sat, 22 Jul 2023 20:40:22 GMT

Thanks Stephen. I don't have a headset, but tried your other suggestion, and it didn't make a difference. It's like each of the speakers on the cameras aren't on. But in the app audio settings the speakers are all on & the volume is set to high.

Re: Audio issue

StephenB — Sun, 23 Jul 2023 11:02:17 GMT

@PattiLoran wrote:

Thanks Stephen. I don't have a headset, but tried your other suggestion, and it didn't make a difference. It's like each of the speakers on the cameras aren't on. But in the app audio settings the speakers are all on & the volume is set to high.

The speaker settings aren't relevant, it's the mic volume setting on the phone that might be the issue. You can't set that in the phone UI (other than by going into speakerphone mode on the phone).

Do you have a PC with a mic that you could also test with? It would help to confirm whether the issue is with the app or the camera.

Also, what phone are you using?