topic Re: Sound quality in Arlo Essential Wire-Free Cameras

Sound quality

Clogman69 — Thu, 22 Jun 2023 14:55:43 GMT

Why is the playback sound on one of my Essential outdoor camera’s so poorly low even though I have speaker and microphone settings both set at 100%. The other essential camera is fine? Thanks

Re: Sound quality

JamesC — Fri, 23 Jun 2023 21:28:15 GMT

Clogman69,

Are both cameras the same model?

JamesC

Re: Sound quality

Clogman69 — Thu, 13 Jul 2023 01:04:01 GMT

Yes, they are both the same cameras but yet one of them has poor sound volume.

Re: Sound quality

JamesC — Fri, 14 Jul 2023 20:19:23 GMT

Clogman69,

If you swap locations with the working camera. Does the issue follow the camera or the location?

JamesC

Re: Sound quality

Clogman69 — Sat, 29 Jul 2023 00:56:15 GMT

It follows the camera.

Re: Sound quality

JamesC — Tue, 01 Aug 2023 19:48:17 GMT

Clogman69,

I encourage you to reach out to the Arlo Support team to investigate the issue further. You can find support options within the Arlo Secure mobile app under Settings > Support

JamesC