topic Re: Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues in Arlo Essential Wire-Free Cameras

Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

FreeFallFour — Mon, 12 Jun 2023 18:34:52 GMT

Hello every one. I wanted to see if anyone has every seen this firmware 1.090.32.0_32_52bad30. It is showing up as the version I have on an essential camera. Coincidently I have been having many issues with it.

The other one I have shows as 1.090.31.0_21_55537e7.

any ideas are greatly appreciated.

Re: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

JamesC — Tue, 13 Jun 2023 20:19:09 GMT

1.090.31.0_21_55537e7 is the latest version for Arlo Essential Wire-Free cameras (as of the time i'm making this post).

Check to make sure your camera is fully charged and has good signal strength as it may not be able to complete the firmware update.

JamesC

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

lnozzi — Sat, 08 Jul 2023 08:14:51 GMT

Hi everyone!

On 7 of July I noticed from my Arlo app that my 3 cameras (Arlo Essential Spotlight; #VMC2030AerH8) have done a firmware update without any confirm request… after this update they have the new firmware release named 1.090.32.0_32_52bad3

With this firmware update live video has stopped working, but cameras are correctly connected to Wi-Fi network.

Motion detect feature still works and send notifications but if you try open Arlo app to connect any cameras to see live video. Extremely frustrating.

Does anyone have an idea on how to fix this issue?

Re: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

lnozzi — Sat, 08 Jul 2023 08:32:27 GMT

Hi JamesC,

if I see this firmware release

“1.090.32.0_32_52bad30” means that for any reason my cameras has not completed the firmware update successfully?

If so, how can I force firmware update again? If I move on Setting >> Info >> Firmware, I see “No firmware update available”

Does anyone can help on this?

Thanks

Luca

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

jguerdat — Sat, 08 Jul 2023 11:11:37 GMT

Have you rebooted the cameras? You may want to remove and reconnect one camera to see what happens.

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

lnozzi — Sat, 08 Jul 2023 11:31:55 GMT

Sure, I have rebooted camera and I have also tried factory reset in order to configure as new device. During setting up, has searched for new firmware update, but when configuration has finished, the firmware release was the same before the factory reset:

1.090.32.0_32_52bad30

During the configuration procedure, the camera was near the router Wi-Fi and the battery was more or less at 90%

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

jguerdat — Sat, 08 Jul 2023 11:39:42 GMT

Be aware that there's a difference between the Essential camera and Essential spotlight camera - they have their own firmware updates. @JamesC referenced the spotlight camera while you appear to have the non-spotlight version. The firmware for your camera is correct according to what you can find here:

https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

RyanAus — Sat, 08 Jul 2023 11:56:21 GMT

Yes I'm having exactly the same issue. Have tried restarting, removing and adding (a few times) and a factory reset all with no change. Guess we just have to wait for then to fix it.

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

lnozzi — Sat, 08 Jul 2023 11:59:50 GMT

This is what I see in info device…

Anyway, else if the firmware release is the right one for my model camera, the problem remain… after this firmware update I cannot see the live video from Arlo app.. any advice in order to solve this behaviour?

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

jguerdat — Sat, 08 Jul 2023 12:02:03 GMT

Use Settings, Support (Center) to select your camera model and get access to official support. This requires a subscription to work. If it's a firmware issue, a fix will have to be rolled out so so more complaints, the better for that fix.

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

RyanAus — Sat, 08 Jul 2023 12:13:19 GMT

We shouldn't need a paid subscription for a product we've already paid for to diagnose or fix a firmware update that we didn't request and can't roll back

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

DavidArloUser — Sat, 08 Jul 2023 15:13:06 GMT

I have 3 Essential Spotlight cameras, and NO live view since firmware update to 1.090.32.0_32_52bad30.

I tried everything i could (delete, reset, re add, uninstall/install arlo app ...) but still no solution.

I don't know if i have to wait for a new firmware or my 3 cam are obsolete now.

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

ahward12 — Sat, 08 Jul 2023 15:40:59 GMT

Thanks for your efforts in attempting to resolve this issue. For dealing with this current problem (no live video after update), I would have normally taken all the steps listed (restart, reset, reupdate, etc.) and experienced the same result - still doesn't work. Your posts has saved me the time to (once again) go through all this troubleshooting steps without a positive outcome.

This is just another in a continuous long list of issues with these cameras. Same response from Arlo "you need a support contract for us to help with issues related to our hardware or software ". WTF!! After 2 years of struggling with these cameras and support, it seems the best resolution is to purchase another manufacturer's products.

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

Pur — Sat, 08 Jul 2023 18:29:21 GMT

I have just the essential, not the spotlight and same issue where live stream just says connecting but motion feature works as it always had.

Rif.: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

Pur — Sat, 08 Jul 2023 18:33:45 GMT

BTW I recently purchased the AOSU from Amazon because you don't need a subscription to save video and they both work perfect. Been about two months and all good. Might buy another one to replace this Arlo but may also wait to see it if they send out a fix...

Re: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

Joneses322 — Sat, 08 Jul 2023 18:39:39 GMT

Having the same issue - firmware update has completely disabled my Essential devices. My old Arlo Pro still work fine, but the Essentials are all basically dead.

Fully charged, next to the router, clearly online - no video feed.

Re: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

DavidArloUser — Sun, 09 Jul 2023 14:05:10 GMT

Hi All,

Product: Essential Spotlight Camera

Firmware: 1.090.32.0_32_52bad30

Material: VMC2030AerH8

Latest firmware killed my cams. Live view is not available anymore, tried everything, but seems that my 3 cams are not useful anymore !

I checked live view in my.arlo>com and i can see error 404 coming from the following links:

https://arlo-onecloud-prod-profilepic.s3.eu-west-1.amazonaws.com/profile-picture/.......

https://arlostreaming16370-z1-prod.wowza.arlo.com:80/stream/A5D10......._1688910822692.mpd?egressToken=.........&userAgent=web&cameraId=........&txnId=FE!341d538a-7848-4a42-be9b-5aac2295ef5f

Re: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

RegularJoe — Sun, 09 Jul 2023 14:24:52 GMT

Well, I hope mine don't "update" and "brick" themselves...

Re: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

CoffeeHouse123 — Sun, 09 Jul 2023 16:10:43 GMT

Same issue, noticed 3 of my 4 cameras stopped working. For some reason the single camera still works. What kind of company rolls out a firmware and breaks everything without any notifications? Last time I will buy Arlo.

Re: Firmware 1.090.32.0_32_52bad30 - camera connectivity issues

FreeFallFour — Mon, 10 Jul 2023 03:17:45 GMT

Well it happened to me again on both my cameras. Will be waiting to see what they come up with or may be shopping for different cameras.