topic Re: Arlo Essential Spotlight camera not loading Live Stream 'Keeps connecting' in Arlo Essential Wire-Free Cameras

Arlo Essential Spotlight camera not loading Live Stream 'Keeps connecting'

Lime77 — Mon, 10 Jul 2023 10:33:20 GMT

I have never has this issue, I have 3 cameras that will not live stream, the motion detection still works and I get notifications however I cannot live stream it keeps saying 'connecting'

the wifi is 2.4ghz through a starlink router.

Re: Arlo Essential Spotlight camera not loading Live Stream 'Keeps connecting'

sd733 — Mon, 10 Jul 2023 13:24:45 GMT

I have the same issue. It started 3/4 dys ago and not fixed till now? Wondering what;s the solution?

Re: Arlo Essential Spotlight camera not loading Live Stream 'Keeps connecting'

jguerdat — Mon, 10 Jul 2023 13:27:01 GMT

It appears to be widespread and will need a firmware fix. One user has posted a possible workaround by going into the Video Settings in the camera settings and cropping the view to 1/4 size. Supposedly live view then works. Don't know if other cropping would work or if you can then remove the crop.

Re: Arlo Essential Spotlight camera not loading Live Stream 'Keeps connecting'

sd733 — Mon, 10 Jul 2023 13:29:43 GMT

Yes I have discovered that workaround but we need a fix.

Re: Arlo Essential Spotlight camera not loading Live Stream 'Keeps connecting'

JamesC — Tue, 11 Jul 2023 21:50:29 GMT

The firmware that resulted in this issue has been rolled back. You may need to restart the camera from within the Arlo Secure mobile app or allow the camera to auto-revert during the update window overnight.

JamesC