topic Re: Arlo device appears offline. I have no idea the model number in Arlo Essential Wire-Free Cameras

Arlo device appears offline. I have no idea the model number

dodiemikecoda — Sun, 02 Jul 2023 10:07:53 GMT

"Arlo device appears offline" that's what it's telling me on my phone. I had spectrum here & I recieved new modem & router. I have a new user name & password. What do I do?

Re: Arlo device appears offline. I have no idea the model number

jguerdat — Sun, 02 Jul 2023 13:25:23 GMT

The easiest thing to do is to change the new router's SSID and password to match the old one. That way it's seamless. Otherwise, you'll likely need to remove the camera from your account, reset the camera as below and set it back up again as if new:

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: Arlo device appears offline. I have no idea the model number

StephenB — Tue, 04 Jul 2023 13:06:37 GMT

@dodiemikecoda wrote:

I have no idea the model number

Go into the support area of the app, and select the camera.

Then scroll down to the product id field.