topic Re: Essential Spotlight erratic/no charging in Arlo Essential Wire-Free Cameras

Essential Spotlight erratic/no charging

Adksi11892 — Sun, 17 Jan 2021 15:24:55 GMT

Got this before christmas and it won’t charge correctly, I’ve used the cable that came with it and other good cables and various chargers. I left it on charge for 2 days and it didn’t charge up over about 20%, then today I got it up to 93% but it would not fully charge so I factory reset and deleted it from the app. Added it again and it then says 2%. Am sending back to amazon.

It’s on firmware 1.080.23.3_26_15c46408

Re: Essential Spotlight erratic/no charging

JamesC — Mon, 18 Jan 2021 17:33:51 GMT

Adksi11892,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: Essential Spotlight erratic/no charging

Adksi11892 — Mon, 18 Jan 2021 17:38:44 GMT

Already returned for free instead of having to pay shipping to send it back to arlo.