topic How to activate renewed monthly plan in Arlo Essential Wire-Free Cameras

How to activate renewed monthly plan

Mausaca — Thu, 01 Jun 2023 16:28:02 GMT

Hello,

Yesterday I did renew my previous plan after some month absence.

This time only for one of my two cameras.

Both cameras srill on my smartphone but without recording facility.

As a 75 plus EDP no-know I do not understand what to do.

Thanks for your help.

Maurits

Kortgene, Netherlands

Re: How to activate renewed monthly plan

ShayneS — Mon, 05 Jun 2023 18:39:23 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: How to activate renewed monthly plan

Mausaca — Mon, 05 Jun 2023 18:51:46 GMT

Having two cameras I did renew my plan for just my frontdoor (voordeur) device a couple of days ago.

I see that the monthly fee has been taken from my account.

However: no recording of events laike before shows up...

What to do?

Because of the apparent non functioning I did cancel my order per the end of June; but till that date functioning is guaranteed Arlo states...

Please help.

Of course I will continue Arlo Secure if it happens to refunction.

Thanks for the time you spend on this stupid old man.

Re: How to activate renewed monthly plan

Mausaca — Wed, 07 Jun 2023 06:33:08 GMT

Unable to get support or problem fixed. Pity.

Re: How to activate renewed monthly plan

Mausaca — Fri, 09 Jun 2023 18:12:45 GMT

Now I did pay a second time 3,99 it seems to work again...

Strange.

How to get back my first payment?

Re: How to activate renewed monthly plan

Mausaca — Fri, 09 Jun 2023 18:14:11 GMT

Impossible to get hold of your technicians...

Just pay me back my 3.99

Finished

Re: How to activate renewed monthly plan

ShayneS — Mon, 12 Jun 2023 18:06:38 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43523258

Re: How to activate renewed monthly plan

ShayneS — Mon, 12 Jun 2023 23:34:14 GMT

Your updated case number for you region is now: 00541772

Re: How to activate renewed monthly plan

Mausaca — Sun, 09 Jul 2023 09:22:49 GMT

Since I did stop my monthly plan for one of my two cameras that camera cannot connect to my home wifi anymore at all...

How come?

Only the camera with your monthly plan is still correctly operating but the other one cannot connect anylonger because it is not recognized...

Re: How to activate renewed monthly plan

StephenB — Sun, 09 Jul 2023 17:14:45 GMT

@Mausaca wrote:

Since I did stop my monthly plan for one of my two cameras that camera cannot connect to my home wifi anymore at all...

There are lots of issues reported here with the Essential at the moment. So I don't think your symptoms were caused by dropping the subscription.

Keep an eye on the forum for updates from the mods ( @JamesC and @ShayneS )