topic Essential Battery Life in Arlo Essential Wire-Free Cameras

Essential Battery Life

ComanderKing — Tue, 12 Jan 2021 23:14:44 GMT

HI, I upgraded from the Arlo Pro (Had combo or 1st and 2nd Gen) to a 2 pack Essentials. With the Essentials, one Camera is not holding charge. I have swapped the camera locations, disconnected and reconnected to the network. Both Cameras have a strong network connection as the router is just inside the window so only transmitting through glass. The one holding charge is further away and does 10 videos a day where the one not hold charge does 1-2. I have both hooked up to a solar panel which makes no differance with the faulty unit. (i have tried with and without the solar panels on both) Spotlight has been deactived. I have logged a case asking for a replacement of the faulty unit #42213861 but wondering if anyone else has any ideas. Based on all tests I have completed it appears the one unit if faulty requiring a wall power charge daily.

Re: Essential Battery Life

jguerdat — Wed, 13 Jan 2021 14:51:35 GMT

Continue to use support or swap at the store.

Re: Essential Battery Life

CM8 — Thu, 14 Jan 2021 16:29:19 GMT

Hi,

So i have the Arlo Essential Spotlight camera and just recently one of the cameras will not hold charge. I charged it 3 times in last few days. I had for one day 8 motions and it drained the battery to 14 percent and has never done that. Did you find a solution yet? I have reset mine and charged it and nothing helps. I only had the camera barely going on 4 months.

Re: Essential Battery Life

JamesC — Thu, 14 Jan 2021 18:57:16 GMT

CM8,

How far is the camera from your base station/router? What does the signal strength icon show?

JamesC

Re: Essential Battery Life

ComanderKing — Wed, 20 Jan 2021 21:55:59 GMT

No Solution, I have requested RMA

Re: Essential Battery Life

ComanderKing — Wed, 20 Jan 2021 21:56:45 GMT

Both have 'Strong' Signal either with my router or my base station