topic Re: Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard in Arlo Essential Wire-Free Cameras

Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard

geu7438 — Mon, 08 May 2023 18:29:38 GMT

Arlo Web GUI Dashboard is almost un-usable and can't consistently connect live to my Arlo Essential Camera, but it connects fine using the Arlo mobile app. I get error message: "An unexpected error occurred. Please try again." Has anyone else had those type of issues?

Re: Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard

ShayneS — Wed, 10 May 2023 00:27:02 GMT

@geu7438

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard

geu7438 — Wed, 10 May 2023 04:43:39 GMT

The only troubleshooting that I have done so far, is test it in all 3 major web browsers (Chrome, FireFox, and Edge) but still the same intermittent error messages in all 3 browsers. I just want to mention that there are no issues with the live feed of this camera when I use the Arlo mobile app.

Re: Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard

ShayneS — Wed, 10 May 2023 17:08:48 GMT

Have you tried clearing your cache? Is there another computer you can try testing the live stream on?

Re: Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard

geu7438 — Wed, 10 May 2023 18:31:19 GMT

Yes and Yes.

Re: Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard

geu7438 — Wed, 10 May 2023 18:34:33 GMT

I have done all of the basic troubleshooting, like trying on different browsers and different computers. It still is intermittent and just works if I'm lucky.

Re: Arlo Essential Camera issue via Arlo Arlo Web GUI Dashboard

ShayneS — Wed, 10 May 2023 19:03:34 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.