topic Arlo Camera wont connect in Arlo Essential Wire-Free Cameras

Arlo Camera wont connect

jpennetta — Wed, 26 Apr 2023 17:25:44 GMT

My camera recently lost power due to lack of charging, I had it hooked up to solar panels and for some reason it didn't charge. Long story short, I had to ultimately remove the device from my app, and I have since tried to reconnect it, it won't connect. I've tried everything from factory reset (which wont work) to letting the camera completely die and recharge it. From a few searches it seems like the camera wants to update its firmware but wont update. I've left it on a charger for days with no success. The lights on the camera blink blue several times, then go solid blue for a second, then a quick amber flash and goes away. It repeatedly does this. The support is useless and if I would have known this in advance, I wouldn't have purchased these cameras. I don't have a base station and live support won't help because I am not subscribed. Any insight would be great.

Re: Arlo Camera wont connect

jguerdat — Thu, 27 Apr 2023 13:02:53 GMT

It may be a dead battery. While the link below is for a different camera/battery, you may find it useful:

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Arlo Camera wont connect

jpennetta — Thu, 04 May 2023 15:55:26 GMT

I’ve let the battery die, recharged for an entire day, nothing.

Re: Arlo Camera wont connect

jguerdat — Fri, 05 May 2023 13:07:07 GMT

First, always recharge proactively since it avoids issues like this. Did you follow the instructions in the link above? Just plugging in the camera may not be sufficient.

Re: Arlo Camera wont connect

klogan — Sat, 06 May 2023 19:23:47 GMT

I have the same issue on 3 Arlo Go cameras. Did you get this resolved?

Re: Arlo Camera wont connect

ShayneS — Tue, 09 May 2023 17:49:42 GMT

HI @klogan

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: Arlo Camera wont connect

klogan — Fri, 02 Jun 2023 19:26:54 GMT

HI- thank, I Have tried to disconnect them which I did. And then I tried to reconnect and they wouldn't reconnect. 1 of the camera's would give a bong type sound and the other 2 would not identify the cameras. I also tried to do factory resets on all 3 cameras. It was successful on 2 of them but they still would not reconnect.

Re: Arlo Camera wont connect

ShayneS — Tue, 06 Jun 2023 17:07:49 GMT

@klogan

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.