topic Re: Customer Service Number????? in Arlo Essential Wire-Free Cameras

Customer Service Number?????

newnavy — Fri, 21 Apr 2023 13:11:16 GMT

How in the world do you get in touch with customer service? I called them a few weeks ago because my camera is dead. They said they would call me back within 24 hours and I've hear absolutely nothing. Now I'm trying to call them again but I can't get past the automated service. I need to talk to a human and fix this problem immediately. How do I reach a human at this company????????

Re: Customer Service Number?????

StephenB — Fri, 21 Apr 2023 13:14:53 GMT

@newnavy wrote:

How do I reach a human at this company????????

Phone support requires a subscription (either paid or trial).

If you go into the support area of the app (not my.arlo.com), you'll see an option for phone support. It's available between 6 am and 6 pm US pacific time.

Don't google for a phone number, that will lead to a scam support site.

Re: Customer Service Number?????

Chevrolet58 — Fri, 19 May 2023 21:40:00 GMT

I need to speak with a human person from this company. Why does this company make it hard for customers have to search for the company phone number.

Re: Customer Service Number?????

StephenB — Sat, 20 May 2023 00:46:29 GMT

@Chevrolet58 wrote:

Why does this company make it hard for customers have to search for the company phone number.

As posted above, don't search for it. You'll end up at a scam support site.

https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

Re: Customer Service Number?????

jguerdat — Tue, 30 May 2023 12:24:44 GMT

Of course, without a subscription they won't allow the call to progress. Just having the phone number isn't sufficient.