topic Stuck in two-factor authentication hell in Arlo Essential Wire-Free Cameras

Stuck in two-factor authentication hell

PPPPaul — Thu, 20 Apr 2023 00:07:02 GMT

Arlo thinks 2 minutes is enough to get an email to me with a verification code. it isn't! Takes me 5 minutes to get the code, but if I could change my email address at arlo.com then it could work. This is a ridiculous side effect of upgrading my phone which isn't recognized.

I even have a Case 467329 whereupon a supervisor left me voice mail and I cannot call him back. This is fricking ridiculous for my $650 investment a few years back.

Any suggestions, community or company?

Re: Stuck in two-factor authentication hell

StephenB — Thu, 20 Apr 2023 11:37:14 GMT

@PPPPaul wrote:

if I could change my email address at arlo.com.

You can:

https://kb.arlo.com/4118/How-can-I-change-my-Arlo-email-address

Re: Stuck in two-factor authentication hell

PPPPaul — Thu, 20 Apr 2023 16:59:22 GMT

NOPE

That's the insanity of this all. It requires the 2 minute turnaround on TFA.