topic Re: Viewing cameras from a desktop computer in Arlo Essential Wire-Free Cameras

Viewing cameras from a desktop computer

IverMike — Tue, 05 Jan 2021 15:14:29 GMT

It shocks me that you cannot use a desktop computer to view your cameras with any platform other than Safari. How can this be? What is Arlo doing to not fix this? I spoke with customer service about this and they suggested I review this link for software that will work. Check out the massive red on this list. https://caniuse.com/hevc

Re: Viewing cameras from a desktop computer

TomMac — Tue, 05 Jan 2021 15:15:43 GMT

I use Fire Fox and Chrome... both work maybe don't understand your issues

Re: Viewing cameras from a desktop computer

IverMike — Tue, 05 Jan 2021 15:56:34 GMT

I cannot view on Chrome, when I push the play button to view, it just has a long delay then error. In reaching out to Arlo customer service, they sent me the link I posted and told me I needed to find an browser that would.

Re: Viewing cameras from a desktop computer

JamesC — Tue, 05 Jan 2021 17:13:47 GMT

IverMike,

What error are you receiving? Could you provide a screenshot?

JamesC

Re: Viewing cameras from a desktop computer

IverMike — Tue, 05 Jan 2021 18:15:42 GMT

Re: Viewing cameras from a desktop computer

JamesC — Tue, 05 Jan 2021 19:52:38 GMT

IverMike,

This isn't a browser issue. Try moving temporarily moving the camera closer to your base station/router and attempt to stream again. Do you still get the same error?

JamesC

Re: Viewing cameras from a desktop computer

IverMike — Tue, 05 Jan 2021 19:57:31 GMT

It is not a connection issue. I can watch it on my phone's arlo app all day if I want. I cannot view it from Chrome. I get that error repetitively when I push the play button to see live time video. Only a problem on my desktop.

Re: Viewing cameras from a desktop computer

JamesC — Tue, 05 Jan 2021 19:59:42 GMT

IverMike,

Do you have any virus protection software or popup blockers enabled?

JamesC

Re: Viewing cameras from a desktop computer

IverMike — Tue, 05 Jan 2021 20:11:18 GMT

will try disabling