topic No video provided when motion is detected. in Arlo Essential Wire-Free Cameras

No video provided when motion is detected.

noelclark — Sun, 02 Apr 2023 00:03:38 GMT

I recently purchased 2 Essential with Spot Lights. I get a ping on my phone that motion has been detected, but no video appears and nothing shows up in my account when I open to see the suspected activity. Both of these cameras were working properly at first and then just stopped working right. I have three older Arlo cameras which are working just fine. I'm beginning to think that this is just a way to get me to purchase a plan instead of what I've been doing for several years without paying any additional fees to Arlo. Thinking I should just return them to BestBuy and start using a different camera brand! Anyone have any suggestions? Would be greatly appreciated!

Re: No video provided when motion is detected.

DannyBearAgain — Sun, 02 Apr 2023 01:47:19 GMT

You need a subscription plan for the new cameras.

When you first purchased the new cameras and started using them you normally get allowed to use them for a trial period.

when the trial ends you loose functionality until you begin a new subscription payment plan.

This has always been the way for new arlo camera models since 2018 when the free 7days cloud storage bundle offer ended.