topic Re: Battery not charging Arlo Essential in Arlo Essential Wire-Free Cameras

Battery not charging Arlo Essential

Christophe_30 — Thu, 09 Mar 2023 14:51:40 GMT

After one night plugged to Arlo charger, battery still at 1% in the morning. Please let me know what to do.

Arlo charger works with other camera.

info:

Arlo essential FW 1.090.30.4

Arlo essential HW H9

Re: Battery not charging Arlo Essential

jguerdat — Fri, 10 Mar 2023 13:52:36 GMT

Try force closing the app or logging out and back in. Does that change the display? Also try the web client (my.arlo.com) to see if there's a difference. When power is connected, does the battery icon change to show a lightning bolt through the battery?

Re: Battery not charging Arlo Essential

Christophe_30 — Fri, 10 Mar 2023 23:18:40 GMT

same issue after closing and log in back to the App.

when power is connected, battery icon change indicating charge is ongoing .

after full night, battery still a 1%

Re: Battery not charging Arlo Essential

jguerdat — Sat, 11 Mar 2023 13:51:44 GMT

Do you have another camera? Does the charger work there? Have you tried swapping batteries?

Re: Battery not charging Arlo Essential

Christophe_30 — Sun, 12 Mar 2023 00:19:21 GMT

Yes, I have others cameras and the charger works fine with the other one.

I don’t know how to access Arlo camera.

Re: Battery not charging Arlo Essential

jguerdat — Sun, 12 Mar 2023 14:44:56 GMT

Since it seems to be the camera, use Settings, SUpport to talk to official support.