https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1904839#M7520 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20230306_140754.jpg" style="width: 400px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/37672i8D1B982A99A981BD/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="20230306_140754.jpg" alt="20230306_140754.jpg" /></span></P><P> The numbers don't go off the Arlo App after deleting the video's. I can turn the phone off and back on, but once a new video is recorded it shows the number and after deleting the number stays. How do I fix this?</P> Mon, 06 Mar 2023 19:46:44 GMT Reg4752 2023-03-06T19:46:44Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1904839#M7520 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20230306_140754.jpg" style="width: 400px;"><img src="https://community.arlo.com/t5/image/serverpage/image-id/37672i8D1B982A99A981BD/image-size/medium?v=v2&amp;px=400&amp;whitelist-exif-data=Copyright" role="button" title="20230306_140754.jpg" alt="20230306_140754.jpg" /></span></P><P> The numbers don't go off the Arlo App after deleting the video's. I can turn the phone off and back on, but once a new video is recorded it shows the number and after deleting the number stays. How do I fix this?</P> Mon, 06 Mar 2023 19:46:44 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1904839#M7520 Reg4752 2023-03-06T19:46:44Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1905126#M7530 <P>Which version of the the mobile app are you using as well as the OS version on the Android phone?&nbsp;</P> Wed, 08 Mar 2023 18:10:13 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1905126#M7530 ShayneS 2023-03-08T18:10:13Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1906176#M7585 <P>Arlo version is 4.2.1_28524&nbsp; &nbsp; &nbsp;Android version is 13</P> Thu, 16 Mar 2023 12:58:29 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1906176#M7585 Reg4752 2023-03-16T12:58:29Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1906639#M7635 <P><STRONG>Can you try clearing your apps cache by performing the following? "Open Settings, and then swipe to and tap Apps.</STRONG><SPAN style="background-color:rgb(255,255,255);color:rgb(32,33,36);font-size:22px;"> Select or search for the app you want to clear. Tap Storage, and then tap Clear cache."</SPAN></P> Mon, 20 Mar 2023 20:31:58 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1906639#M7635 ShayneS 2023-03-20T20:31:58Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1911136#M7940 <P>I have done that, but I shouldn't have to do that every time. Once the videos have been deleted, the number should disappear automatically.</P> Mon, 24 Apr 2023 13:30:44 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1911136#M7940 Reg4752 2023-04-24T13:30:44Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1911461#M7965 <P>Does the number counter reset after reviewing the library tab?&nbsp;</P> Wed, 26 Apr 2023 18:10:39 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1911461#M7965 ShayneS 2023-04-26T18:10:39Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1911482#M7967 <P>No it doesn't. The only way to remove the numbers is to clear the data &amp; cache, then I have to sign back into the Arlo account everytime.</P> Wed, 26 Apr 2023 20:40:13 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1911482#M7967 Reg4752 2023-04-26T20:40:13Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1912033#M8010 <P>Does this issue still occur on version 4.3.5 of the Arlo Secure mobile app?&nbsp;</P> Mon, 01 May 2023 16:36:22 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1912033#M8010 ShayneS 2023-05-01T16:36:22Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1915126#M8283 <P>My phone app shows version 4.3.5 and it shows 1 video, which there isn't any, so, yes it still occurs.</P> Thu, 01 Jun 2023 17:08:37 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Why-doesn-t-the-number-of-pictures-go-off-the-Arlo-app-icon-on-a/m-p/1915126#M8283 Reg4752 2023-06-01T17:08:37Z