topic No tech support without a subscription in Arlo Essential Wire-Free Cameras

No tech support without a subscription

Neverarlo — Tue, 28 Feb 2023 19:00:12 GMT

I am extremely disappointed and will never buy or recomend

Arlo. I bought these 4 cameras and having technical issue. I called tech support they do not want to help because I do not have their monthly subscription.

This is rediculous ,I did not know this or I will never have bought Arlo. I tried few times and they refused to help.

I never had this kind of experience with any tech company. Now it's a waste and I missed the return deadline as well. THEREFORE I DO NOT RECOMEND BUYING ANY ARLO PRODUCTS.

Re: Bad experience

DannyBearAgain — Sun, 26 Feb 2023 03:42:59 GMT

The cameras should have a trial subscription plan and you should also have arlo customer support for the camera warranty period.

See in the settings menu of the mobile app for support and choose a camera for the support entitlements.

If you’re trial has ended, then you will need a multiple subscription plan for the four essential cameras you have to be able to record to the cloud library or go with a smart hub to store locally.

Re: Bad experience

gdfryer — Tue, 28 Feb 2023 00:33:30 GMT

You actually got someone in tech support?? What's their number? I can't even find a support person to chat with and that useless bot assist crap is no help.

Re: Bad experience

DannyBearAgain — Tue, 28 Feb 2023 01:56:29 GMT

Unfortunately arlo people cannot be contacted, unless you pay more money for what you thought you were purchasing. What does it say on the box? Find a magnifying glass first.

Re: Bad experience

Neverarlo — Tue, 28 Feb 2023 02:19:33 GMT

This bad experience turning to be worse experience. Whoever you are posting reply are a true reflection of Arlo.

When you buy a tech/electronic device online you are not suppose to be using a magnifying glass. Bottom line you should have added NO Tech support without donations. Should be in bold and clear. So people know.

Re: Bad experience

DannyBearAgain — Tue, 28 Feb 2023 04:41:56 GMT

If you’re able to give some insight into your issue there are plenty of other users with prior knowledge of common issues to give you help or point the direction.

Regards the support policy this is Arlo’s and yes using the magnifying glass is your only defence against the fine print even when looking online.

I recall a time you could phone arlo support without a subscription but that ended quietly about three years ago.

Re: Bad experience

DannyBearAgain — Tue, 28 Feb 2023 04:50:21 GMT

This is an example for needing the online magnifying glasses.

Re: Bad experience/ worst experience

Neverarlo — Tue, 28 Feb 2023 08:46:45 GMT

you are a true reflection of your company , I don't have a choice and go to BBB. That's why you do not have choice of online review option on your website. Now I understand why

Re: Bad experience

Neverarlo — Tue, 28 Feb 2023 08:51:09 GMT

My issue was simple called few times to have the dam thing hooked up. You are not helping your arlo, better have some customer service training. Your responses have been taken seriously....

Re: Bad experience

DannyBearAgain — Tue, 28 Feb 2023 09:37:40 GMT

Sorry there are no bots here only people, if you need to speak to arlo customer support you need a subscription plan so you can get a phone number from the app. Settings/support choose the arlo device you have a subscription for and check your account entitlements.

Re: Bad experience

Neverarlo — Tue, 28 Feb 2023 11:32:28 GMT

You got to be kidding, after this nasty experiences you want me to call no way ,I would do what you deserve just wait.

Re: Bad experience/ worst experience

StephenB — Tue, 28 Feb 2023 13:13:50 GMT

@Neverarlo wrote:

you are a true reflection of your company ,

This is a user-to-user forum, and neither @DannyBearAgain nor I work for Arlo.

If you want help with your technical issue, we'll need to hear the details on what your problem actually is.

Re: Bad experience/ worst experience

Neverarlo — Tue, 28 Feb 2023 14:46:51 GMT

Nevermind it's enough, I don't have any more time to waste, I don't feel like using this garbage. Money is not the issue

It's the service and insult forcing me to take some serious actions.

Re: Bad experience/ worst experience

ShayneS — Wed, 01 Mar 2023 20:46:21 GMT

Hey @deanfryer@comcast.net

Thanks for the feedback, it appears you have a Multi-camera subscription. Is there something I can try and assist you with?

Thanks