https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Camera-appearing-offline/m-p/1903139#M7393 <P>Purchased the Arlo essential spotlight camera.. it’s connected to wifi. But still shows all 3 cameras to be offline!!! My wifi shows good . Can someone point out what’s wrong ? Am I supposed to buy a plan before it’s activated or is it just junk ?&nbsp;</P> Thu, 23 Feb 2023 17:30:35 GMT Jhood 2023-02-23T17:30:35Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Camera-appearing-offline/m-p/1903139#M7393 <P>Purchased the Arlo essential spotlight camera.. it’s connected to wifi. But still shows all 3 cameras to be offline!!! My wifi shows good . Can someone point out what’s wrong ? Am I supposed to buy a plan before it’s activated or is it just junk ?&nbsp;</P> Thu, 23 Feb 2023 17:30:35 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Camera-appearing-offline/m-p/1903139#M7393 Jhood 2023-02-23T17:30:35Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Camera-appearing-offline/m-p/1903179#M7397 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/901903">@Jhood</a>&nbsp;wrote:<BR /> <P>&nbsp;Am I supposed to buy a plan before it’s activated</P> <HR /></BLOCKQUOTE> <P>No.&nbsp; You should have been opted into the trial subscription automatically (and the cameras should be on-line even if they are in the subscription plan).</P> <UL> <LI>Were they ever on-line?</LI> <LI>Does moving one of the cameras close to the router make any difference?</LI> <LI>Have you tried charging one of the cameras (since it will go off-line if the battery drains)</LI> </UL> <P>Note you can access phone support using the subscription area of the app.&nbsp; Don't google for a phone number, that will lead you to a scam support site.</P> Thu, 23 Feb 2023 12:26:56 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Camera-appearing-offline/m-p/1903179#M7397 StephenB 2023-02-23T12:26:56Z