Trouble shooting essential wireless camera set up

Ro6 — Sun, 19 Feb 2023 03:39:20 GMT

I am trying to set up an essential wireless camera. I am able to get up to the point where it creates a chime. However, the device is never discovered. I have been successful with other devices past this point, But not with this one. Do you have any advice?

Thank You

Re: Trouble shooting essential wireless camera set up

StephenB — Sun, 19 Feb 2023 12:27:39 GMT

@Ro6 wrote:

I am trying to set up an essential wireless camera. I am able to get up to the point where it creates a chime. However, the device is never discovered. I have been successful with other devices past this point, But not with this one. Do you have any advice?

Try a PC using my.arlo.com instead of the app. If your router lets you disable 5 Ghz wifi, then do that while onboarding.

Also, make sure that your home network

uses WPA2 (AES) security
has no punctuation in the network name or password

@Ro6 wrote:

However, the device is never discovered. I have been successful with other devices past this point,

Other Arlo devices? If so, are they connecting to your home wifi? Or are they base stations connecting via ethernet, or cameras connecting to a base?

topic Trouble shooting essential wireless camera set up in Arlo Essential Wire-Free Cameras

Trouble shooting essential wireless camera set up

Re: Trouble shooting essential wireless camera set up