topic Re: How to obtain RMA number in Arlo Essential Wire-Free Cameras

How to obtain RMA number

amxing — Thu, 19 Jan 2023 22:34:05 GMT

My Essential wire free spotlight camera was bought from Best Buy on 7/13/2022. Unfortunately, the battery cannot be charged anymore. I tried all kind of methods from community.
Since it is still in one-year warranty, I would like to get a replacement or repair. However, I cannot find a way to obtain RMA number from chatbot or community.
Thank you for your help.

Re: How to obtain RMA number

StephenB — Fri, 20 Jan 2023 13:23:55 GMT

@amxing wrote:

My Essential wire free spotlight camera was bought from Best Buy on 7/13/2022. Unfortunately, the battery cannot be charged anymore.

Since it is still in one-year warranty, I would like to get a replacement or repair.

If you have a subscription for the camera, you will see a phone support option in the app.

The mods ( @JamesC and @ShayneS ) can also assist.

Re: How to obtain RMA number

amxing — Fri, 20 Jan 2023 17:35:02 GMT

Hi Stephen,

Thank you for the information. I have no extra subscription and cannot see the customer service number.

Hope @JamesC and @ShayneS can help me further.

Thanks.

Re: How to obtain RMA number

JamesC — Mon, 23 Jan 2023 17:35:03 GMT

amxing,

For warranty support, you should be able to initiate a claim using the chat option found here: https://www.arlo.com/en-us/support/contact.aspx

Please let me know if you need further assistance.

JamesC

Re: How to obtain RMA number

amxing — Mon, 23 Jan 2023 19:03:22 GMT

Hi James,

thank you for the reply. chatbot cannot complete warranty claim, and I cannot go through from chatbot to live agent.
Further help on warranty is require.
Thanks

Maixing

Re: How to obtain RMA number

JamesC — Mon, 23 Jan 2023 21:55:39 GMT

amxing,

What is the Serial number associated with your Essential camera?

JamesC

Re: How to obtain RMA number

amxing — Mon, 23 Jan 2023 22:16:44 GMT

Hi James,

VMC2030-100NAS:

S/N: A47E2570A56D9

It was bought on BestBuy on 7/13/2022.

Thanks.

Maixing

Re: How to obtain RMA number

JamesC — Tue, 24 Jan 2023 18:07:20 GMT

amxing,

Thank you for the information. I've opened a support ticket with these details. An agent will reach out to you with more information as soon as possible.

JamesC

Re: How to obtain RMA number

amxing — Tue, 24 Jan 2023 17:20:34 GMT

Hi James,

Thank you for the help. I have seen the case number was created.
Thanks.

Maixing