https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/New-user-with-IOS-and-using-4-0-3-is-not-getting-the-dashboard/m-p/1897719#M7007 <P>&nbsp; &nbsp;I added 3 users to our church group of cameras. Each is using an Apple cell phone with the Arlo app 4.0.3.</P><P>I sent access permission and they have accepted it. When they log into the app they do not get the dashboard. They get a request to start a subscription or add a device.</P><P>Thank you,</P><P>Chris</P> Thu, 19 Jan 2023 22:26:20 GMT Maintstjohns 2023-01-19T22:26:20Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/New-user-with-IOS-and-using-4-0-3-is-not-getting-the-dashboard/m-p/1897719#M7007 <P>&nbsp; &nbsp;I added 3 users to our church group of cameras. Each is using an Apple cell phone with the Arlo app 4.0.3.</P><P>I sent access permission and they have accepted it. When they log into the app they do not get the dashboard. They get a request to start a subscription or add a device.</P><P>Thank you,</P><P>Chris</P> Thu, 19 Jan 2023 22:26:20 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/New-user-with-IOS-and-using-4-0-3-is-not-getting-the-dashboard/m-p/1897719#M7007 Maintstjohns 2023-01-19T22:26:20Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/New-user-with-IOS-and-using-4-0-3-is-not-getting-the-dashboard/m-p/1897752#M7012 <P>Ensure that you and the granted users are using the same app experiment.</P><P>&nbsp;</P><P>Once you update your app you cannot go back.</P> Fri, 20 Jan 2023 05:48:23 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/New-user-with-IOS-and-using-4-0-3-is-not-getting-the-dashboard/m-p/1897752#M7012 DannyBearAgain 2023-01-20T05:48:23Z