topic Troubleshooting in Arlo Essential Wire-Free Cameras

Troubleshooting

SSSmith — Thu, 05 Jan 2023 13:54:27 GMT

Arlo has apparently lost any memory of my monthly subscription. Well, except the monthly charge of course. Only recourse appears to be a credit card charge-back because there seems to be no way to contact a live agent without an account. If not resolved soon I’m back in the Nest…..

Re: Troubleshooting

ShayneS — Sat, 07 Jan 2023 01:00:54 GMT

Hi @SSSmith

Can you provide more detail regarding this subscription issue you are experiencing? Are you missing recordings, features?

Re: Troubleshooting

SSSmith — Sat, 07 Jan 2023 16:17:01 GMT

Never lost any access I was simply not listed as having a subscription so couldn’t speak to a live agent or open a trouble ticket. All fixed the day after this post. Well, my subscription reappeared and was able to open a ticket. Still waiting on a response….