topic Re: Upgrade version invalid in Arlo Essential Wire-Free Cameras

Upgrade version invalid

kb216 — Sun, 06 Dec 2020 12:16:27 GMT

I've been attempting to update my camera to fix charging issues. Firstly, the camera said the battery was too low to update. I have charge the camera and now the update is saying "upgrade version invalid". Someone please help, it seems to be problem after problem with this camera so far!

Re: Upgrade version invalid

jguerdat — Sun, 06 Dec 2020 15:18:16 GMT

You may just have a faulty camera - swapping at the store would be the fastest resolution. Before that, though, try the reset procedure after removing the camera from your setup:

https://kb.arlo.com/000062403/What-is-the-button-on-the-bottom-of-my-Arlo-Essential-wire-free-camera

Re: Upgrade version invalid

JamesC — Mon, 07 Dec 2020 17:22:54 GMT

kb216,

Did resetting and resyncing the camera resolve the issue?

JamesC