topic Unable to Factory Reset in Arlo Essential Wire-Free Cameras https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Unable-to-Factory-Reset/m-p/1891927#M6549 <P>Hi. I have an <LI-PRODUCT title="Arlo Essential Spotlight Camera" id="arlo-essential-spotlight-camera"></LI-PRODUCT>&nbsp;&nbsp;that has been offline for a while and now I’m unable to connect to it or even factory reset it.&nbsp;<BR /><BR /></P><P>I’m on a new wireless network due to moving but I’ve assured that I’m on 2.4ghz with my phone as the app says when adding a new device. (I already removed it.)</P><P>&nbsp;</P><P>I have no idea how to get it back online and connected. It has a charge. When I press and hold the sync button, nothing happens at all. No blue lights or anything. Any solutions?&nbsp;</P> Wed, 21 Dec 2022 17:34:46 GMT Retired_Member 2022-12-21T17:34:46Z Unable to Factory Reset https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Unable-to-Factory-Reset/m-p/1891927#M6549 <P>Hi. I have an <LI-PRODUCT title="Arlo Essential Spotlight Camera" id="arlo-essential-spotlight-camera"></LI-PRODUCT>&nbsp;&nbsp;that has been offline for a while and now I’m unable to connect to it or even factory reset it.&nbsp;<BR /><BR /></P><P>I’m on a new wireless network due to moving but I’ve assured that I’m on 2.4ghz with my phone as the app says when adding a new device. (I already removed it.)</P><P>&nbsp;</P><P>I have no idea how to get it back online and connected. It has a charge. When I press and hold the sync button, nothing happens at all. No blue lights or anything. Any solutions?&nbsp;</P> Wed, 21 Dec 2022 17:34:46 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Unable-to-Factory-Reset/m-p/1891927#M6549 Retired_Member 2022-12-21T17:34:46Z Re: Unable to Factory Reset https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Unable-to-Factory-Reset/m-p/1892118#M6556 <P>Sounds like the battery is dead, perhaps because of the time to move. Charge the battery and try again.</P> Thu, 22 Dec 2022 15:18:35 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Unable-to-Factory-Reset/m-p/1892118#M6556 jguerdat 2022-12-22T15:18:35Z