topic Re: Husband granted access but cannot see camera in Arlo Essential Wire-Free Cameras

Husband granted access but cannot see camera

Lilbradford — Mon, 17 Oct 2022 16:49:34 GMT

Has anyone out there been able to obtain a solution for cameras not showing when granting access to someone? I cannot get ANYONE for support. Brand new cameras, not sure what i going on. We have tried deleting, re-sending, etc. PLEASE HELP! so dang frustrating!

Re: Husband granted access but cannot see camera

StephenB — Mon, 17 Oct 2022 17:20:10 GMT

@Lilbradford wrote:

Has anyone out there been able to obtain a solution for cameras not showing when granting access to someone?

It seems to fail a lot when you accept the invite on the phone or tablet.

Instead try clicking on the "create account" link in the invite email on a PC. That will open your browser to my.arlo.com. If the account already exists, just log in, and that should accept the invite. If the account does not exist, then of course create it.

Re: Husband granted access but cannot see camera

robododge — Thu, 15 Dec 2022 02:39:09 GMT

I've been having the same issues. Tried to grant access to two people. We did did the web only approach and the invite via. web as mentioned. What I notice is when I look at my web interface it still looks like the green logo and nothing related to arlo secure. But when I visit my son's (one of the users I'm trying to grant access for) I see a totally different interface, navy blue color, Arlo Secure logo.

Are we experiencing the migration from old Arlo to Arlo Secure?

Re: Husband granted access but cannot see camera

StephenB — Thu, 15 Dec 2022 02:44:08 GMT

@robododge wrote:

Are we experiencing the migration from old Arlo to Arlo Secure?

Sounds like it. This post might be useful:

https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-Pro-2/m-p/1889396#M1813

But migrating to Feed can't be undone, so keep that in mind if you try it.

Re: Husband granted access but cannot see camera

robododge — Thu, 15 Dec 2022 23:07:09 GMT

Hi thanks @StephenB I followed the advice in the link to covert over my account to be the new Arlo Secure.

This was painful as my previous account had two different base stations (one for each house) Now I have to convert everything into the new paradigm where you have "locations" each location could be a different base station and you can arm or dis-arm only at the location level now.