topic Re: Arlo Essential XL Not Recording Videos in Arlo Essential Wire-Free Cameras

Arlo Essential XL Not Recording Videos

peteban — Tue, 01 Dec 2020 15:08:27 GMT

As of this morning, 12/1/20, I have been getting notifications that motion was detected, however, when I go to check the camera app, there are no recordings. I can watch the live stream from the camera, but no recording is saved. I have enabled Two-Step Verification. Is there an update I'm missing?

Re: Arlo Essential XL Not Recording Videos

jguerdat — Tue, 01 Dec 2020 15:32:08 GMT

What mode is active? Is the camera connected to your WiFi or to a hub? Have you tried restarting it?

Re: Arlo Essential XL Not Recording Videos

peteban — Tue, 01 Dec 2020 15:50:56 GMT

Thank you for your reply.

How can I tell what mode is active? I'm not quite sure what that means.

The camera is connected to Wifi, or at least I thought it was. It says it is connected. I can view live video. When I try restarting, it says "Your camera is not connected." I will try troubleshooting the connection a bit later.

Re: Arlo Essential XL Not Recording Videos

jguerdat — Tue, 01 Dec 2020 15:57:34 GMT

Modes are listed in the Mode card. Depending on how the camera is connected, click on the hub or camera to see the modes.

You may need to try these steps:

https://kb.arlo.com/000062403/What-is-the-button-on-the-bottom-of-my-Arlo-Essential-wire-free-camera

Re: Arlo Essential XL Not Recording Videos

JimBallard1 — Tue, 01 Dec 2020 20:36:16 GMT

I have the Arlo essential and mine also is not recording movement as of today. I have logged out of my account and signed back in thinking maybe the two step verification could possibly be the culprit?!?

Re: Arlo Essential XL Not Recording Videos

JimBallard1 — Tue, 01 Dec 2020 21:17:09 GMT

I have the Arlo essential so it connects directly to my WiFi and no hub. If this continues, I’ll delete the camera, charge it back to 100% and add it back. If that doesn’t work, I’ll return it.

Re: Arlo Essential XL Not Recording Videos

JamesC — Wed, 02 Dec 2020 17:40:49 GMT

JimBallard1,

What mode are you using for the camera? Are you able to live stream and manually record?

JamesC

Re: Arlo Essential XL Not Recording Videos

JimBallard1 — Thu, 03 Dec 2020 00:43:54 GMT

I'm not sure what "mode" means but it just wasn't recording when a person approached my front door. I've since taken the camera down, re-charged it and it seems to be working again. It was only down to 70% so I doubt that was the issue. Maybe just a glitch. My camera is the Arlo essential so it connect via WiFi and no hub.

Re: Arlo Essential XL Not Recording Videos

jguerdat — Thu, 03 Dec 2020 14:29:11 GMT

Your camera operates based on modes and rules. If the active mode is Disarmed, nothing will happen. If using a different mode, the camera has to have a rule for it or it will again be disarmed. There are FAQs here on creating and modifying modes and rules in the support section (along with many other topics) that are worth reading. Basically, click on the Mode selection and then on your camera or hub (depends on how the camera is connected). All your modes are in there so you can check out the rules.

Re: Arlo Essential XL Not Recording Videos

JimBallard1 — Fri, 04 Dec 2020 13:46:37 GMT

My Arlo has always been in "armed" mode. I changed no settings since I installed it a month ago. Something just wasn't right a few days ago but it's working now. As old as Arlo is, there should be no glitches.