topic Re: Essential xl spot light camera -- does not record video in Arlo Essential Wire-Free Cameras

Essential xl spot light camera -- does not record video

freelee — Sat, 19 Nov 2022 16:55:27 GMT

I have 4 camera's and the Essential spot light does not save videos?? see attached pic below .. the record link is available but washed out. Thanks for you help - Lee Freeman

Re: Essential xl spot light camera -- does not record video

StephenB — Sat, 19 Nov 2022 21:05:31 GMT

@freelee wrote:

I have 4 camera's and the Essential spot light does not save videos?? see attached pic below .. the record link is available but washed out. Thanks for you help - Lee Freeman

Do you have a subscription for the camera?

If not, is the camera connected to a base station?

You need a subscription for cloud storage.

Re: Essential xl spot light camera -- does not record video

freelee — Sat, 19 Nov 2022 22:06:53 GMT

I have four Arlo cameras and only one does not record. I don't have a subscription nor a base station. I thought Arlo provided free recording for up to 30 day in the cloud. Help!!

Re: Essential xl spot light camera -- does not record video

StephenB — Sun, 20 Nov 2022 11:47:29 GMT

@freelee wrote:

I thought Arlo provided free recording for up to 30 day in the cloud.

Absolutely not. That requires a subscription (cost for unlimited cameras in the US is $9.99 per month). You do get a free trial subscription for 3 months when purchasing, but after that you need to get a paid subscription.

Re: Essential xl spot light camera -- does not record video

Kevtom — Sat, 03 Dec 2022 16:05:44 GMT

Then why do the other cameras record without a subscription?

Re: Essential xl spot light camera -- does not record video

StephenB — Sat, 03 Dec 2022 16:10:53 GMT

@Kevtom wrote:

Then why do the other cameras record without a subscription?

Because the older cameras were sold with free 7 days of cloud storage.

Arlo stopped offering that for new models back in 2018 (starting with the Ultra). But they continue to provide it for the old models.