topic Re: Subsciption in Arlo Essential Wire-Free Cameras

Subsciption

miquelapolanco — Tue, 15 Nov 2022 19:50:26 GMT

I purchased a subscription but it says I need to add devices to my account. I have four cameras set up to my account.

Re: Subsciption

Dannybear — Tue, 15 Nov 2022 22:03:52 GMT

Did you purchase a single or multiple camera subscription?

If you login to your account using the my.arlo.com with a browser and go to settings, can you manage your subscription?

Re: Subsciption

StephenB — Wed, 16 Nov 2022 11:39:37 GMT

@miquelapolanco wrote:

I purchased a subscription but it says I need to add devices to my account. I have four cameras set up to my account.

Also, are you using a friend account?

Re: Subsciption

miquelapolanco — Wed, 16 Nov 2022 19:03:04 GMT

The subscription we showed said it accommodates multiple cameras, but it's not showing any as active under our subscription not gives us an option to "active" cameras.

Re: Subsciption

miquelapolanco — Wed, 16 Nov 2022 19:04:49 GMT

I was the first person to set up an account linked to these cameras, the subscription was purchased under an "invited/friend" account.

Re: Subsciption

StephenB — Thu, 17 Nov 2022 10:58:38 GMT

@miquelapolanco wrote:

I was the first person to set up an account linked to these cameras, the subscription was purchased under an "invited/friend" account.

The subscription needs to be purchased under the primary account.

So you'll either need to

cancel, and then re-subscribe in the correct account.
remove the camera(s) from the current account and re-onboard them to the account with the subscription.

Re: Subsciption

Lacey2022 — Thu, 17 Nov 2022 21:08:51 GMT

Ours only added one of the two cameras and it will not record. Absolutely ridiculous. Can’t get anyone on the phone to help.

Re: Subsciption

Lacey2022 — Thu, 17 Nov 2022 21:10:24 GMT

This is helpful as we did this, it showed 2 of 2 on subscription however only one recorded still.

Re: Subsciption

Dannybear — Thu, 17 Nov 2022 22:24:49 GMT

Seems to be the cart before the horse, why would you be allowed to purchase a subscription for an account without devices. You can’t get support with a subscription without devices.

You can’t even transfer, now you have lost your money and have to purchase another subscription for the account that has the devices. Even with a subscription the cameras still don’t work?

Re: Subsciption

StephenB — Fri, 18 Nov 2022 12:15:28 GMT

@Lacey2022 wrote:

This is helpful as we did this, it showed 2 of 2 on subscription however only one recorded still.

Can you make a manual recording while livestreaming the camera that isn't recording?