topic Re: VMC2030 not connecting in Arlo Essential Wire-Free Cameras

VMC2030 not connecting

ZarbiZarbi — Thu, 13 Oct 2022 21:47:44 GMT

one of my two brand new Arlo essential spotlight fails to connect to any wifi. Process always terminates with the orange led blinking fast in the last phase when searching caméra. Any hint?

Re: VMC2030 not connecting

jguerdat — Fri, 14 Oct 2022 12:01:46 GMT

Have you tried the reset procedure?

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

Re: VMC2030 not connecting

ZarbiZarbi — Fri, 14 Oct 2022 14:14:36 GMT

Thank you @jguerdat

I will not do a reset myself because i purchased the camera through Verisure and it is associated to a specific provider account which will be lost upon reset. Then it would require a full reinstall of my sécurité system by Verisure. Sad but true… 😭😭

Re: VMC2030 not connecting

Fatime23 — Tue, 25 Oct 2022 12:15:47 GMT

My back camera not working, I did see it in my phone, even it’s charger

Re: VMC2030 not connecting

ShayneS — Wed, 26 Oct 2022 22:55:16 GMT

@Fatime23

Is the camera offline? May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

Re: VMC2030 not connecting

Paulmidi — Tue, 01 Nov 2022 00:55:47 GMT

My arlo Essential spotlight camera stopped working I deleted it and tried to add a new camera I have pressed the reset button for 15 second's It searches and never finds my camera.

I have tried to add the camera from only a few feet from the base station I have tried everything I can think Of.

Please help!

PS isn't it strange this camera stopped working one year to the day that I bought it?

Re: VMC2030 not connecting

StephenB — Tue, 01 Nov 2022 10:18:47 GMT

@Paulmidi wrote:

My arlo Essential spotlight camera stopped working I deleted it and tried to add a new camera I have pressed the reset button for 15 second's It searches and never finds my camera.

I have tried to add the camera from only a few feet from the base station I have tried everything I can think Of.

Have you tried adding the camera using a PC (my.arlo.com) instead of using the app?

Make sure you are choosing the Essential Spotlight when you add device - not just Essential.

Re: VMC2030 not connecting

Paulmidi — Tue, 01 Nov 2022 19:04:17 GMT

I have gone to my PC and tried to login to Arlo I am sent an authorization code

the problem is there is no place to enter the authorization code in.

What is going on?

Re: VMC2030 not connecting

ShayneS — Tue, 01 Nov 2022 21:13:04 GMT

@Paulmidi

Have you tried clearing your websites cache?

Re: VMC2030 not connecting

Paulmidi — Tue, 01 Nov 2022 21:26:30 GMT

no I haven't. I am at a loss!

Re: VMC2030 not connecting

StephenB — Wed, 02 Nov 2022 11:01:02 GMT

@Paulmidi wrote:

no I haven't.

Then try that next (google how to do it with your browser if you aren't sure).

Or try opening a private/incognito window in the browser, and log in from there.

Re: VMC2030 not connecting

Paulmidi — Thu, 03 Nov 2022 20:59:21 GMT

I wanted to correct myself the camera didn't stop working one year to the day I looked up the information I bought it in May of 2022 so it lasted maybe 5 months.

The amazon store it came from pretty much says to bad for you. I love arlo but I will only buy the expensive ones in the future. This was the first inexpensive one I have bought I should have known better.

Re: VMC2030 not connecting

jguerdat — Fri, 04 Nov 2022 13:39:50 GMT

5 months is still within the 1 year warranty period. Use Settings, Support for a possible RMA.

Re: VMC2030 not connecting

Paulmidi — Fri, 04 Nov 2022 14:22:15 GMT

I looked it up it says purchased on May 6, 2022 and the return window closed on June 7, 2022 what’s that about 30 days?

I did contact the seller they pretty much said there’s nothing they can do.

I wanted to thank everyone who’s been replying to me over this saga.

Re: VMC2030 not connecting

ZarbiZarbi — Fri, 04 Nov 2022 15:36:21 GMT

@Paulmidi On my side, the reseller came to replace the faulty camera. All fine now.

Re: VMC2030 not connecting

jguerdat — Sat, 05 Nov 2022 14:43:03 GMT

@Paulmidi wrote:

I looked it up it says purchased on May 6, 2022 and the return window closed on June 7, 2022 what’s that about 30 days?

Seems you didn't act on my suggestion to contact support for an RMA under the warranty.