topic Re: VMK2430-1SCNAS in Arlo Essential Wire-Free Cameras

VMK2430-1SCNAS Trying to exchange/replace one camera

C52 — Mon, 29 Aug 2022 18:50:52 GMT

GREAT 4 CAMERA SYSTEM!

3 CAMERAS STILL GOING STRONG AFTER 8 MONTHS OF USE.

ONE CAMERA WILL NOT CHARGE.

I WANT TO EXCHANGE/REPLACE THIS ONE CAMERA.

I CAN NOT GET AN RMA.

I CAN NOT TALK TO ANY LIVE PERSON!

Re: VMK2430-1SCNAS

StephenB — Mon, 29 Aug 2022 17:20:31 GMT

@C52 wrote:

I CAN NOT GET AN RMA.

I CAN NOT TALK TO ANY LIVE PERSON!

Do you have a subscription?

If you do, check the support area of the app. There should be a phone icon in there - if you press it, you should get phone support.

Re: VMK2430-1SCNAS Trying to exchange/replace one camera

C52 — Tue, 30 Aug 2022 12:38:17 GMT

anyone know how to contact returns?

Re: VMK2430-1SCNAS

C52 — Tue, 30 Aug 2022 13:07:52 GMT

YES, I DO HAVE A SUBSCRIPTION AND NOWHERE IS FOUND A "PHONE" ICON.

Re: VMK2430-1SCNAS

StephenB — Tue, 30 Aug 2022 13:56:48 GMT

@C52 wrote:

YES, I DO HAVE A SUBSCRIPTION AND NOWHERE IS FOUND A "PHONE" ICON.

Try

opening the app
select Settings
scroll down to "Support" and select it.
Choose a camera that is covered by the subscription
Scroll down to the "contact" section.

You should see Chat, Community, and Phone listed there.

Re: VMK2430-1SCNAS

C52 — Tue, 30 Aug 2022 14:25:55 GMT

I FEEL LIKE I AM WHIPPING A DEAD HORSE!

Re: VMK2430-1SCNAS

StephenB — Tue, 30 Aug 2022 14:32:37 GMT

@C52 wrote:

I FEEL LIKE I AM WHIPPING A DEAD HORSE!

All I can say is that I see a phone option there for my cameras. Are you seeing only chat and community? Or not seeing the contact area at all?

Note this HAS to be done in the app - not my.arlo.com.

Re: VMK2430-1SCNAS

C52 — Tue, 30 Aug 2022 18:54:19 GMT

GREAT TIP, THANK YOU. I CALLED. THE RECORDED VOICE KEPT ASKING ME FOR THE ORDER NUMBER. i COULD NOT AND IT HUNG UP ON ME. NO OTHER NUMBERS! CALLED AGAIN AND AGAIN.

Re: VMK2430-1SCNAS

StephenB — Tue, 30 Aug 2022 20:27:58 GMT

@C52 wrote:

GREAT TIP, THANK YOU. I CALLED. THE RECORDED VOICE KEPT ASKING ME FOR THE ORDER NUMBER. i COULD NOT AND IT HUNG UP ON ME. NO OTHER NUMBERS! CALLED AGAIN AND AGAIN.

Maybe one of the mods ( @JamesC or @ShayneS ) will be able to help.

Did you ask for a warranty return (RMA)?

Re: VMK2430-1SCNAS

C52 — Sat, 17 Sep 2022 20:38:19 GMT

THE RECORDING SAYS, "PLEASE ENTER YOUR ORDER NUMBER" and then hangs up.

Re: VMK2430-1SCNAS

C52 — Sat, 17 Sep 2022 20:40:28 GMT

I WOULD LIKE TO BUY ANOTHER SOLAR CHARGER AND THE DOORBELL DEVICE. BUT, I KNOW I WILL NEVER GET HELP.

Re: VMK2430-1SCNAS

JamesC — Mon, 19 Sep 2022 20:18:07 GMT

C52,

I don't see any cases attached to your account. To contact support, log in to your Arlo account via the mobile app and navigate to Settings > Support. From there you can select the device for which you want support and a list of options will be given (including phone support).

JamesC

Re: VMK2430-1SCNAS

C52 — Wed, 26 Oct 2022 16:59:03 GMT

OCTOBER 26, 2022 STILL NO HELP. ONLY LOOP REPLIES.

Re: VMK2430-1SCNAS

C52 — Wed, 26 Oct 2022 17:30:05 GMT

AFTER HOURS AND HOURS OF ATTEMPTS, I HAVE 2 OUT OF 8 THAT WORK!

Re: VMK2430-1SCNAS

StephenB — Thu, 27 Oct 2022 01:40:42 GMT

@C52 wrote:

OCTOBER 26, 2022 STILL NO HELP. ONLY LOOP REPLIES.

Did you follow @JamesC's instructions? If you did, and have a camera in a subscription plan, you should see an option for phone support.

Re: VMK2430-1SCNAS

C52 — Tue, 27 Dec 2022 18:22:39 GMT

AFTER 2 MORE MONTHS OF FAILURES, I AM THROWING ALL 8 CAMERAS AWAY.