topic Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032 in Arlo Essential Wire-Free Cameras

Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

Stone-gate — Sun, 23 Oct 2022 05:14:17 GMT

The Motion Detection icon is always grayed out over night. I have to turn the device off and then on to return the Motion Detection icon to normal color - dark. It happens every night. Any suggestions? Thank you.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Mon, 24 Oct 2022 21:44:28 GMT

Do you have a custom mode set for this camera?

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

Stone-gate — Tue, 25 Oct 2022 20:05:30 GMT

No custom mode set for the camera.

Thanks.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Tue, 25 Oct 2022 22:48:45 GMT

Are you receiving alerts/recordings at night when motion is detected? Is it greyed out at night on the web portal via pc as well?

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

Stone-gate — Wed, 26 Oct 2022 20:45:54 GMT

Yes, I did receive recordings at night when motion was detected. It is greyed out at night on the web portal via PC too.

Thank you.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Wed, 26 Oct 2022 21:22:54 GMT

Have you tried to remove and re-add the camera?

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

Stone-gate — Fri, 28 Oct 2022 00:44:43 GMT

No, I did that to no avail.

Thanks.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Fri, 18 Nov 2022 19:46:34 GMT

Are you still experiencing this issue?

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

Stone-gate — Sat, 19 Nov 2022 03:05:04 GMT

Yes, and I have to turn the device off and on again each morning to get the Motion Detection icon back to dark.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

dotchief — Fri, 25 Nov 2022 15:07:24 GMT

I have the same issue with this camera. The issue just started about a week ago. This issue is occurring on both Essential cameras.

The motion icon goes grey about 2 am in the morning. It's got me stumped. The two cameras have been operating for two years now - flawlessly.

Thanks

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Wed, 14 Dec 2022 21:39:37 GMT

Are we still experiencing this issue with the latest App updates?

Thanks

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

Stone-gate — Wed, 14 Dec 2022 23:31:15 GMT

Yes, sir. I updated the App on my phone, but the problem is till unsolved.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Thu, 15 Dec 2022 00:20:30 GMT

Thanks for the update!

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

dotchief — Thu, 15 Dec 2022 13:50:15 GMT

Shayne,

I've done some testing on this issue. The tests indicate the following.

1) The motion icon never turns gray during the day which consumes over 20 hours with no issue.

2) The icon turns gray between 2:45 a.m. and 5 a.m. CST

3) I connected the cameras via the 5G connection from the Verizon tower nearby rather than my Wi-Fi connection.

The result was the same - gray icon during the previously stated times.

4) These two cameras have operated flawlessly since they were installed on my second home - 420 miles away.

It's my opinion that the last firmware update caused this issue. As stated previously, they operated without issue until the firmware update.

Best Regards,

DotChief

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Fri, 20 Jan 2023 00:00:23 GMT

Is this occurring with the latest version of the Arlo app 4.0.3?

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

dotchief — Fri, 20 Jan 2023 14:06:33 GMT

Shane,

Thanks for keeping on top of this issue. To your question, Yes, I believe it is directly related to the new upgraded app that I installed in October 2022. I did some testing under various parameters.

1. I set all three cameras to activate the motion sensor at 9:30 pm each night for three days.

2. I set my alarm to awaken me at 3 a.m. each morning to observe the motion detection icon on the cameras.

3. I switched out a camera and replaced with a new purchase in January 2023.

Here's my results.

1. All cameras indicated the motion sensor to be activated at 9:30 p.m.

2. At 3 a.m. each morning, the motion sensors were still activated.

3. At 5:30 a.m. each day, the motion sensors indicated they were not activated on the app. However, when I checked the mode feature, each camera indicated the motion sensors were activated.

4. Changing the camera out hade not affect on the outcome. The motion sensor on the app indicated the cameras were not activated.

5. I left the cameras remain inactive (gray) for each day. The cameras still maintained their "active status" in the mode setting.

6. When the app indicated the cameras were inactive, I logged into my account on the computer. Viola! The motion sensors were active on the computer. However, they indicated inactive on the app.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Fri, 20 Jan 2023 18:04:04 GMT

Are you able to take a screenshot from your phone with them greyed out in the app? It should be a two button combo, or hand swipe depending on the device you have.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

dotchief — Fri, 20 Jan 2023 19:29:20 GMT

Shayne,

Here are two photos that were taken within minutes of your request. Clearly, the app indicates the icons "grayed" on two cameras and the Mode Indicates the cameras are "armed."

FWIW - I never had this issue until the new updated "house" version of Arlo was updated. One last very noteworthy item is: I don't think people are paying attention to the app until they are notified of a motion alert. I have had several notification alerts from all the cameras that were "grayed." However, images were recorded and saved. It is my opinion that the app has the bug.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

dotchief — Fri, 20 Jan 2023 19:37:00 GMT

Shayne,

Here's a computer look at the same cameras. However, my home camera is disarmed. The other cameras, Cabin and Cabin 2 are armed and the icon is dark.

Definitely the app.

Re: Motion Detection icon is grayed out over night - Arlo Essential XL Spotlight Camera VMC2032

ShayneS — Fri, 20 Jan 2023 21:18:05 GMT

@dotchief

I have Jeff from my l3 team that would like to reach out to you via phone today if you like? Can you PM me with the best contact number and I can schedule this for you.