topic Re: Subscription in Arlo Essential Wire-Free Cameras

No trial or subscription option

Iulian — Fri, 07 Oct 2022 20:10:40 GMT

I didn't get the storage trial and I can't even connect the subscription! I bought the cameras for nothing if I can't use them. I sent an email two weeks ago regarding this problem and I have not received any response! It is unacceptable to be such a customer support!

Re: Subscription

StephenB — Fri, 07 Oct 2022 10:14:53 GMT

@Iulian wrote:

I didn't get the storage trial and I can't even connect the subscription!

Do you live in a country where the subscription is offered? There is a list of countries here:

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Subscription

Iulian — Fri, 07 Oct 2022 12:21:47 GMT

Hello. No, I'm from Moldova.

Re: Subscription

StephenB — Fri, 07 Oct 2022 14:10:08 GMT

@Iulian wrote:

Hello. No, I'm from Moldova.

Unfortunately that is why you don't get the trial (or have the ability to subscribe).

Some have worked around this using a VPN that terminates in a country where Arlo does have a subscription. You'd need to delete your current account and create a new one when the VPN is connected. At that point you no longer need the VPN.