https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876549#M5625 <P>买的两个arlo essential摄像头，最初设置都没问题，正常使用一周以后，两个摄像头都显示离线，没办法实时连接查看。我看电池快没电了，所以取下充电。充电以后就连接不上了，查找不到摄像头，另一个摄像头在充电以后正常使用。请客服回答。</P> Sun, 04 Sep 2022 08:24:37 GMT Betty126 2022-09-04T08:24:37Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876549#M5625 <P>买的两个arlo essential摄像头，最初设置都没问题，正常使用一周以后，两个摄像头都显示离线，没办法实时连接查看。我看电池快没电了，所以取下充电。充电以后就连接不上了，查找不到摄像头，另一个摄像头在充电以后正常使用。请客服回答。</P> Sun, 04 Sep 2022 08:24:37 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876549#M5625 Betty126 2022-09-04T08:24:37Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876552#M5626 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/881059">@Betty126</a>&nbsp;wrote:<BR /> <P>买的两个arlo essential摄像头，最初设置都没问题，正常使用一周以后，两个摄像头都显示离线，没办法实时连接查看。我看电池快没电了，所以取下充电。充电以后就连接不上了，查找不到摄像头，另一个摄像头在充电以后正常使用。请客服回答。</P> <HR /></BLOCKQUOTE> <P>You might try the reset procedure here:</P> <UL> <LI><A href="https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera" target="_blank">https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera</A></LI> </UL> Sun, 04 Sep 2022 10:04:27 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876552#M5626 StephenB 2022-09-04T10:04:27Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876581#M5632 <P>已经尝试重新连接了，但是所有步骤都没问题，扫完二维码后听到一声响，然后查找附近的摄像头的时候每次都失败。</P> Sun, 04 Sep 2022 18:44:08 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876581#M5632 Betty126 2022-09-04T18:44:08Z https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876591#M5633 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/881059">@Betty126</a>&nbsp;wrote:<BR /> <P>已经尝试重新连接了，但是所有步骤都没问题，扫完二维码后听到一声响，然后查找附近的摄像头的时候每次都失败。</P> <HR /></BLOCKQUOTE> <P>If you are using the app, then try a PC/Mac (my.arlo.com).&nbsp; Disable 5Ghz in your router temporarily if you can.</P> <P>&nbsp;</P> <P>Make sure the network security is set to WPA2 (AES).&nbsp; If you have punctuation in the network name and password, you might need to remove it.</P> Sun, 04 Sep 2022 20:09:47 GMT https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/arlo-essential%E4%B8%80%E4%B8%AA-%E6%91%84%E5%83%8F%E5%A4%B4%E7%A6%BB%E7%BA%BF%E5%90%8E%E8%BF%9E%E6%8E%A5%E4%B8%8D%E4%B8%8A/m-p/1876591#M5633 StephenB 2022-09-04T20:09:47Z