topic Re: Browser version - Mode tab never loads. in Arlo Essential Wire-Free Cameras

Browser version - Mode tab never loads.

psrichmond — Thu, 04 Aug 2022 20:34:46 GMT

Hello I just installed 3 of the Arlo Essential Wire-free cameras. The app seems to be fine, but when I try to access the Mode tab on my PC browser, it immediately shows a message saying "Please Wait" and never does anything. Is this a bug? I've tried a few different browsers, but keep getting the same result. This is frustrating, as there is no way to arm or disarm the cameras. Please help.

Thanks

Re: Browser version - Mode tab never loads.

psrichmond — Thu, 04 Aug 2022 20:37:56 GMT

Also, it appears that the entire page is frozen. The only way out is to close the browser or hit Back.

Re: Browser version - Mode tab never loads.

StephenB — Thu, 04 Aug 2022 21:39:40 GMT

Does it act the same way if you use incognito/private browsing?

Re: Browser version - Mode tab never loads.

psrichmond — Thu, 04 Aug 2022 23:52:03 GMT

Hello,

Thanks for the reply. Yes it does act the same way under incognito as well. I have also tried different PC's and browsers. Same thing.

Re: Browser version - Mode tab never loads.

StephenB — Fri, 05 Aug 2022 10:24:15 GMT

@psrichmond wrote:

Yes it does act the same way under incognito as well. I have also tried different PC's and browsers. Same thing.

FWIW, my own system isn't doing it.

If you have security software running on the PCs, you might try disabling it.

Another option is to try Arlo support - use the support section of the app. If you have a subscription (likely you do), you should see a phone option.

Re: Browser version - Mode tab never loads.

psrichmond — Fri, 05 Aug 2022 22:08:14 GMT

Thanks for your reply. I just tried it on a third PC and I'm still having the issue. All three computers that I attempted this on have different AV software and different specs. It must be the cameras, or the router.

I might have to try support.

I'll be very curious to know if anyone else is experiencing this?

Re: Browser version - Mode tab never loads.

JamesC — Tue, 09 Aug 2022 16:34:42 GMT

psrichmond,

i've not been able to reproduce this issue. To isolate the issue further, try disabling the anti-virus software (temporarily) and test to see if that allows different behavior.

JamesC

Re: Browser version - Mode tab never loads.

psrichmond — Wed, 10 Aug 2022 15:12:35 GMT

Thanks for the reply.

I tried this and it did not help.

Re: Browser version - Mode tab never loads.

RegularJoe — Thu, 11 Aug 2022 12:01:23 GMT

Mine is doing it, too.

There is another user in a different thread complaining of the same issue....

Re: Browser version - Mode tab never loads.

psrichmond — Thu, 11 Aug 2022 15:15:34 GMT

Thank you! I'm glad I'm not the only one. I have tried everything except swap out my modem and router (that should not be necessary). Hope this gets out and they find a bug to fix.

Re: Browser version - Mode tab never loads.

JamesC — Thu, 01 Sep 2022 20:49:53 GMT

This issue should now be resolved. Please let us know if you continue experiencing this issue.

JamesC